Incidents reported on status page for oneCentral https://status.onecentral.net/ https://d1lppblt9t2x15.cloudfront.net/logos/aaebf65858917db1f3f3e9e7e5582873.png https://status.onecentral.net/ en https://status.onecentral.net/incident/608277 Tue, 24 Jun 2025 19:15:15 +0000 https://status.onecentral.net/incident/608277#880ca7127bdff017f8f961b27727e4b03eb7dac56d47a42e839ebff9c351189a Maintenance completed https://status.onecentral.net/incident/608277 Tue, 24 Jun 2025 19:15:15 +0000 https://status.onecentral.net/incident/608277#880ca7127bdff017f8f961b27727e4b03eb7dac56d47a42e839ebff9c351189a Maintenance completed https://status.onecentral.net/incident/608277 Tue, 24 Jun 2025 19:15:15 +0000 https://status.onecentral.net/incident/608277#880ca7127bdff017f8f961b27727e4b03eb7dac56d47a42e839ebff9c351189a Maintenance completed https://status.onecentral.net/incident/608277 Tue, 24 Jun 2025 19:00:15 -0000 https://status.onecentral.net/incident/608277#a107cf3c8827d1b0850a7cfc0e05fd10b866e890a8a5605e4cbc12ea5ab23710 Due to maintenance there might be a brief interruption for Belgium and German traffic https://status.onecentral.net/incident/608277 Tue, 24 Jun 2025 19:00:15 -0000 https://status.onecentral.net/incident/608277#a107cf3c8827d1b0850a7cfc0e05fd10b866e890a8a5605e4cbc12ea5ab23710 Due to maintenance there might be a brief interruption for Belgium and German traffic https://status.onecentral.net/incident/608277 Tue, 24 Jun 2025 19:00:15 -0000 https://status.onecentral.net/incident/608277#a107cf3c8827d1b0850a7cfc0e05fd10b866e890a8a5605e4cbc12ea5ab23710 Due to maintenance there might be a brief interruption for Belgium and German traffic https://status.onecentral.net/incident/550302 Fri, 02 May 2025 13:40:00 -0000 https://status.onecentral.net/incident/550302#5c0b4b1ebff4da40c34e926541b05fcee394073800e9e577abb520265c20e35d The faulty part has been replaced and the storage cluster is fully operational again https://status.onecentral.net/incident/555310 Fri, 02 May 2025 04:50:00 -0000 https://status.onecentral.net/incident/555310#3a1e8ea0b5e04638c25c53e5b47b00d4c72c1014349ff245c4f35f835247533a Service functionality was restored at 06:49:13 CEST, however, a detailed root cause analysis is ongoing, including examination of logs, packet captures, and backtraces. https://status.onecentral.net/incident/555310 Fri, 02 May 2025 04:50:00 -0000 https://status.onecentral.net/incident/555310#3a1e8ea0b5e04638c25c53e5b47b00d4c72c1014349ff245c4f35f835247533a Service functionality was restored at 06:49:13 CEST, however, a detailed root cause analysis is ongoing, including examination of logs, packet captures, and backtraces. https://status.onecentral.net/incident/555310 Fri, 02 May 2025 04:50:00 -0000 https://status.onecentral.net/incident/555310#3a1e8ea0b5e04638c25c53e5b47b00d4c72c1014349ff245c4f35f835247533a Service functionality was restored at 06:49:13 CEST, however, a detailed root cause analysis is ongoing, including examination of logs, packet captures, and backtraces. https://status.onecentral.net/incident/555310 Fri, 02 May 2025 04:50:00 -0000 https://status.onecentral.net/incident/555310#3a1e8ea0b5e04638c25c53e5b47b00d4c72c1014349ff245c4f35f835247533a Service functionality was restored at 06:49:13 CEST, however, a detailed root cause analysis is ongoing, including examination of logs, packet captures, and backtraces. https://status.onecentral.net/incident/555310 Fri, 02 May 2025 03:58:00 -0000 https://status.onecentral.net/incident/555310#fb29be7e4bdc777e90bba3a6527f82066253b7dbb2be7fe3b38eb347c220916f On 2025-05-02 at approximately 05:56, our primary Registrar service experienced an unexpected crash attributed to memory corruption. Concurrently, monitoring services failed due to unrelated and independent factors, delaying the detection and response to the issue. https://status.onecentral.net/incident/555310 Fri, 02 May 2025 03:58:00 -0000 https://status.onecentral.net/incident/555310#fb29be7e4bdc777e90bba3a6527f82066253b7dbb2be7fe3b38eb347c220916f On 2025-05-02 at approximately 05:56, our primary Registrar service experienced an unexpected crash attributed to memory corruption. Concurrently, monitoring services failed due to unrelated and independent factors, delaying the detection and response to the issue. https://status.onecentral.net/incident/555310 Fri, 02 May 2025 03:58:00 -0000 https://status.onecentral.net/incident/555310#fb29be7e4bdc777e90bba3a6527f82066253b7dbb2be7fe3b38eb347c220916f On 2025-05-02 at approximately 05:56, our primary Registrar service experienced an unexpected crash attributed to memory corruption. Concurrently, monitoring services failed due to unrelated and independent factors, delaying the detection and response to the issue. https://status.onecentral.net/incident/555310 Fri, 02 May 2025 03:58:00 -0000 https://status.onecentral.net/incident/555310#fb29be7e4bdc777e90bba3a6527f82066253b7dbb2be7fe3b38eb347c220916f On 2025-05-02 at approximately 05:56, our primary Registrar service experienced an unexpected crash attributed to memory corruption. Concurrently, monitoring services failed due to unrelated and independent factors, delaying the detection and response to the issue. https://status.onecentral.net/incident/550302 Thu, 24 Apr 2025 22:30:00 -0000 https://status.onecentral.net/incident/550302#e90dc4542a27d3097d2f15dab809238a674fb403f4b06aaafd052a8043ad9df5 We have found the cause of the problem, the affected node will remain offline until the faulty part is replaced. This will not affect the performance of the storage. https://status.onecentral.net/incident/550302 Thu, 24 Apr 2025 10:02:00 -0000 https://status.onecentral.net/incident/550302#25a26afdebab4a074df8e635374b4dd7fcfd43ab05c80ab9b59090fcd8ff881e There is a problem with 1 of the nodes of our hosting storage cluster. We are investigating the cause and impact. https://status.onecentral.net/incident/523076 Fri, 07 Mar 2025 18:07:00 -0000 https://status.onecentral.net/incident/523076#a38c8ee7f6ab669cec94e64acbf5f65c268bb0730da058cb95ac56545a471a16 We have received an update from our upstream provider. They have reported that the issue has been resolved. Our internal tests have confirmed their statement. We are going to continue monitoring and testing our systems for the issue. https://status.onecentral.net/incident/523076 Wed, 05 Mar 2025 11:29:00 -0000 https://status.onecentral.net/incident/523076#7c60901cc5e7b830ae598748747a425ea0e1b6ffdb73de912012adf0621da879 We are currently experiencing missing ring back tone when dialing towards Belgium destinations. Our preliminary investigation has identified the fault with an upstream provider. We're currently working with them to address issue affecting our customers. https://status.onecentral.net/incident/505925 Sun, 02 Feb 2025 10:10:55 -0000 https://status.onecentral.net/incident/505925#f4fb90031b7818295ca6d13cfec201fae2c0ac8c125be764230fb5125aa52f70 Voice Portal recovered. https://status.onecentral.net/incident/505925 Sun, 02 Feb 2025 10:00:09 -0000 https://status.onecentral.net/incident/505925#fdec48bcd9a8ed6311db3ec59c4a1dd7b38abf72da4930ed611b39528b6ace51 Voice Portal went down. https://status.onecentral.net/incident/446868 Fri, 18 Oct 2024 14:59:02 -0000 https://status.onecentral.net/incident/446868#be9e82e84831868798717b633a4a7838826b2a4b9ab8d0ee4477e6aeb3e8c0ad Voice Portal recovered. https://status.onecentral.net/incident/446868 Fri, 18 Oct 2024 14:39:39 -0000 https://status.onecentral.net/incident/446868#cb0e69b4298fbb0072ce28aa4631980a2cd069e9b2ab463a40aa99e8bfa4a1c0 Voice Portal went down. https://status.onecentral.net/incident/431271 Wed, 18 Sep 2024 22:11:00 -0000 https://status.onecentral.net/incident/431271#647d52a928cedc9f48a474e11032ee694ade76215b6f70385a173f05c213c217 The issue has been found and resolved, the my.onecentral.net is accessible and operating as expected. We'll be closely monitoring to ensure stability. If you notice any unexpected behaviour please contact us via the support channels. https://status.onecentral.net/incident/431271 Wed, 18 Sep 2024 21:18:00 -0000 https://status.onecentral.net/incident/431271#9e90a8ccc6fb2bb31119881bb2b87ea73e7ad83a90147c609f57358397672332 The my.onecentral.net portal is currently experiencing critical issues which prohibits usage at the current moment. Our team is working on solving the issue. https://status.onecentral.net/incident/426510 Wed, 18 Sep 2024 20:00:00 +0000 https://status.onecentral.net/incident/426510#16054afe14edcd386a82a50f210406a990fdccd02d47a854f11816decd841415 Maintenance completed https://status.onecentral.net/incident/426510 Wed, 18 Sep 2024 18:00:00 -0000 https://status.onecentral.net/incident/426510#555708021532015d86b966d9f39a00076de09c1b0f3184b0976c71eb2dcf3b75 On wednesday 18/09/2024 starting at 20:00 we are migrating several servers to a new environment. The maintenance will affect some parts of the my.oneCentral portal During the maintenance some parts of the my.oneCentral portal we will be unavailable for a short time. https://status.onecentral.net/incident/411606 Fri, 09 Aug 2024 23:04:00 -0000 https://status.onecentral.net/incident/411606#9eaf6d4a77b7298cd8fb67bb8c4ccc3004d7922ee76c5fcc71aca921e389bf9f Due to upstream provider maintenance, in-country calls routing for specific destinations are temporary unavailable. Countries include but are not limited to: France, Luxembourg, Portugal, Spain, Italy, Greece, Czech Republic, etc https://status.onecentral.net/incident/391871 Mon, 01 Jul 2024 08:56:00 -0000 https://status.onecentral.net/incident/391871#f45249f2bb7790c4202c717b7ca5e0fc983ebfd7a93943961cbdd879cdad0d29 The issue has been localised and only affected specific customers. The issue has been resolved and we will continue monitoring throughout the day. https://status.onecentral.net/incident/382666 Wed, 12 Jun 2024 20:05:00 -0000 https://status.onecentral.net/incident/382666#69b932e596c71acbcf99a8a999f4c89a867d58cefa17006afeeb11e926927ac1 Our upstream carrier has reported a workaround which resolved the issue. No new occurrences were reported or detected in the last 24 hours. https://status.onecentral.net/incident/382666 Tue, 11 Jun 2024 12:32:00 -0000 https://status.onecentral.net/incident/382666#3a273738cb856789ee1547a551e6c8fa4dff702280f97c604fd640685bbf3cfc We have identified the affected components and took mitigating actions to minimize impact. We continue to closely monitor the platform. If you still encounter degraded voice services, notify us via service@onecentral.net https://status.onecentral.net/incident/382666 Tue, 11 Jun 2024 09:42:00 -0000 https://status.onecentral.net/incident/382666#c7458129405d0053f5aec0526b84e9bc464d1ac297280f1f526a7b87d2f21a27 We have detected a number of issues with calls originating from/to Germany and Belgium. We are currently investigating possible solutions and workarounds. https://status.onecentral.net/incident/373905 Fri, 24 May 2024 05:36:36 -0000 https://status.onecentral.net/incident/373905#8964f3ea9e5b92adc788573bfa2fde41ee82a0e22cd303a0418fac7051139c0b Hosting Control Portal (VCD) recovered. https://status.onecentral.net/incident/373905 Fri, 24 May 2024 01:22:25 -0000 https://status.onecentral.net/incident/373905#c7729694030d17822133f8451709b37f0089da9afd8c0e934664d04d6733638a Hosting Control Portal (VCD) went down. https://status.onecentral.net/incident/365515 Mon, 06 May 2024 19:00:00 +0000 https://status.onecentral.net/incident/365515#8509578ac6569ae05714d19040f34f5d5e3c166975ed43cdf222ecdbb7c3df73 Maintenance completed https://status.onecentral.net/incident/365515 Mon, 06 May 2024 17:30:00 -0000 https://status.onecentral.net/incident/365515#2c7d848c2d74abf56a58d84023f5e41e3401645c2e5f51a46704970cb9d4b264 On monday, May 6 we will perform maintenance on our VMware hosting clusters between 19:30 and 21:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/362938 Tue, 30 Apr 2024 18:40:00 -0000 https://status.onecentral.net/incident/362938#8b9c3a99a9996bdb66d826be16d73df85eac88fb418191b668882a0365125f0c At approximately 20:10 we've detected an outage with one of our database clusters. This issue interrupted the internal replication procedures which in effect created a split-brain problems when it comes to various data I/O operations (SIP registrations, concurrent calls checks, etc). The issue originated from our VoicePortal, which was temporary disabled in order to restore stability of the affected database cluster. During the recovery some SIP registrations were terminated in order to speed up the process. Our voice services were fully restored at 20:16. SIP registrations for all subscribers were restored between 20:16 and 20:21. The VoicePortal was restored at 20:23. https://status.onecentral.net/incident/362938 Tue, 30 Apr 2024 18:40:00 -0000 https://status.onecentral.net/incident/362938#8b9c3a99a9996bdb66d826be16d73df85eac88fb418191b668882a0365125f0c At approximately 20:10 we've detected an outage with one of our database clusters. This issue interrupted the internal replication procedures which in effect created a split-brain problems when it comes to various data I/O operations (SIP registrations, concurrent calls checks, etc). The issue originated from our VoicePortal, which was temporary disabled in order to restore stability of the affected database cluster. During the recovery some SIP registrations were terminated in order to speed up the process. Our voice services were fully restored at 20:16. SIP registrations for all subscribers were restored between 20:16 and 20:21. The VoicePortal was restored at 20:23. https://status.onecentral.net/incident/362938 Tue, 30 Apr 2024 18:38:12 -0000 https://status.onecentral.net/incident/362938#6737a82cf8270a007db40941c10783f7bf8a3d8cbb4f1621e1c5f66b52126567 Voice Portal recovered. https://status.onecentral.net/incident/362938 Tue, 30 Apr 2024 18:32:57 -0000 https://status.onecentral.net/incident/362938#fa4eac038b09c99f6e37f008f9fbb06a9061f8f7fe043bf48f83198056e01103 Voice Portal went down. https://status.onecentral.net/incident/347900 Fri, 29 Mar 2024 12:55:00 -0000 https://status.onecentral.net/incident/347900#6260ad343a3b492af1b5810495dad4b3a2ad93831bb64e26a2d92a3f8c898d4c We have identified the root cause and implemented a fix, we will continue to closely monitor the platform. https://status.onecentral.net/incident/347900 Fri, 29 Mar 2024 12:43:00 -0000 https://status.onecentral.net/incident/347900#1889a91fda571705916c838f7125d3a3840126dd8af484871284b3c362d8ae3e We have detected a issue within our hosting platform. We are currently investigating possible solutions and workarounds. https://status.onecentral.net/incident/346900 Thu, 28 Mar 2024 22:00:00 +0000 https://status.onecentral.net/incident/346900#9dc8defcc5d5fa0774c57d58e2225875275d5c6cf17df5d512e90eebdfdb7ed6 Maintenance completed https://status.onecentral.net/incident/346900 Thu, 28 Mar 2024 19:00:00 -0000 https://status.onecentral.net/incident/346900#9236ce10f5747c7372a25050723a0ffe9140f8074b913039933bc5ed5445562c On Thursday 28-03-2024 between 20:00 and 23:00 CEST we will perform maintenance on our storage systems. The maintenance will not result in downtime. All systems will remain available as normal. https://status.onecentral.net/incident/346911 Wed, 27 Mar 2024 20:51:46 +0000 https://status.onecentral.net/incident/346911#4d114158264ba439edb79ffbdb5472f24f882a4d5f02a040a116ed5433a5db24 Maintenance completed https://status.onecentral.net/incident/346911 Wed, 27 Mar 2024 20:51:46 -0000 https://status.onecentral.net/incident/346911#120b6d0302b17cfefc10f39a18fe51138acf05f2339eb23e287b9cd9c3151be0 On Wednesday, March 27 we will perform maintenance on our VMware hosting clusters between 20:00 and 23:00 CET. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/346911 Wed, 27 Mar 2024 20:51:46 +0000 https://status.onecentral.net/incident/346911#4d114158264ba439edb79ffbdb5472f24f882a4d5f02a040a116ed5433a5db24 Maintenance completed https://status.onecentral.net/incident/346911 Wed, 27 Mar 2024 20:51:46 -0000 https://status.onecentral.net/incident/346911#120b6d0302b17cfefc10f39a18fe51138acf05f2339eb23e287b9cd9c3151be0 On Wednesday, March 27 we will perform maintenance on our VMware hosting clusters between 20:00 and 23:00 CET. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/346911 Wed, 27 Mar 2024 19:00:00 -0000 https://status.onecentral.net/incident/346911#120b6d0302b17cfefc10f39a18fe51138acf05f2339eb23e287b9cd9c3151be0 On Wednesday, March 27 we will perform maintenance on our VMware hosting clusters between 20:00 and 23:00 CET. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/346911 Wed, 27 Mar 2024 19:00:00 -0000 https://status.onecentral.net/incident/346911#120b6d0302b17cfefc10f39a18fe51138acf05f2339eb23e287b9cd9c3151be0 On Wednesday, March 27 we will perform maintenance on our VMware hosting clusters between 20:00 and 23:00 CET. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/336552 Thu, 07 Mar 2024 22:00:00 +0000 https://status.onecentral.net/incident/336552#3fb4339e5b553f084b8fa2509e979aa21b1effd0a0ebf5e3f7d4f303e12d8537 Maintenance completed https://status.onecentral.net/incident/336552 Thu, 07 Mar 2024 20:00:00 -0000 https://status.onecentral.net/incident/336552#f05fa04b7ace73e2441996a846d36da35c4ce217283d44dc7ea020647b7efd99 On Thursday 07-03-2024 between 21:00 and 23:00 CEST we will perform maintenance on our storage systems. The maintenance will not result in downtime. All systems will remain available as normal. https://status.onecentral.net/incident/327285 Thu, 29 Feb 2024 22:59:00 +0000 https://status.onecentral.net/incident/327285#13d116bcb142a0bba42c7c6616b7a1c52126a0f95107166074ef9f29bec876a6 Maintenance completed https://status.onecentral.net/incident/327285 Thu, 29 Feb 2024 21:00:00 -0000 https://status.onecentral.net/incident/327285#7e024d801c02c60798c864fcc5cc5246a1684a04858114fa091a5d50f5d8b76a On Thursday 29-02-2024 between 22:00 and 23:59 CEST we will perform maintenance on our storage systems. During the maintenance, storage nodes will be restarted one at the time. Due to the redundant design of our storage systems, this will not result in downtime. All systems will remain available as normal. https://status.onecentral.net/incident/333599 Thu, 29 Feb 2024 12:00:00 -0000 https://status.onecentral.net/incident/333599#8807530f09028a7cde8d202517fb2f4721e8efbced0678e1c7dcf15ef46bec45 Issues with calls originating from and to Germany are no longer observed. We will continue closely monitoring our services related to interconnects with Germany. https://status.onecentral.net/incident/333599 Thu, 29 Feb 2024 09:38:00 -0000 https://status.onecentral.net/incident/333599#3d170a6c33c06241c846eddb591fd0ef691d2df2715103b72a3c0eb7c00933a4 We are observing an overall improvement of the stability of the connectivity to the upstream provider. That being said we will continue monitoring the situation. https://status.onecentral.net/incident/333599 Thu, 29 Feb 2024 08:48:00 -0000 https://status.onecentral.net/incident/333599#be907c47d5fe4bed30460eb8a6911bd733f199ec0991e8d07d27914268a8334a We are still observing stability issues with interconnects responsible for routing of calls from and to Germany. https://status.onecentral.net/incident/333599 Thu, 29 Feb 2024 08:25:00 -0000 https://status.onecentral.net/incident/333599#87483c15971b641551c52dfc0c6724cf8dc090e0893d08aefd7845136178e9a9 The issue was identified as networking related in nature. It was caused by an upstream provider. The problems are now resolved. We are currently monitoring the stability connections. https://status.onecentral.net/incident/333599 Thu, 29 Feb 2024 08:13:00 -0000 https://status.onecentral.net/incident/333599#1c21e02b0dd0dd2ae036d530badc368d7062268f362bd90726b2479055aeafb8 We have detected a number of issues with calls originating from and to Germany. We are currently investigating possible solutions and workarounds. https://status.onecentral.net/incident/325670 Mon, 12 Feb 2024 19:33:25 +0000 https://status.onecentral.net/incident/325670#c5338e3dc068174d8f95d2533997ba39f1d1ab748ed4b0b5e067210b31403371 Maintenance completed https://status.onecentral.net/incident/325670 Mon, 12 Feb 2024 19:33:25 -0000 https://status.onecentral.net/incident/325670#72b0adec059a482e1de2be9a631d081424ee90829cbce03fd20ff01eaf1d18a6 On Monday, February 12 we will perform maintenance on our VMware hosting clusters between 20:00 and 23:00 CET. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/325670 Mon, 12 Feb 2024 19:00:00 -0000 https://status.onecentral.net/incident/325670#72b0adec059a482e1de2be9a631d081424ee90829cbce03fd20ff01eaf1d18a6 On Monday, February 12 we will perform maintenance on our VMware hosting clusters between 20:00 and 23:00 CET. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/324490 Fri, 09 Feb 2024 12:02:00 -0000 https://status.onecentral.net/incident/324490#daa688b47753a056edd63f2e6e32e063a1af6a2258c9f719a344ecf2536a2a26 We have received an update from the upstream provider that the networking issue is now resolved. Our preliminary checks have confirmed this. We are closely monitoring our upstream(s). In case you are still experiencing issues with reachability or audio quality, please contact us over the standard support channels. https://status.onecentral.net/incident/324490 Fri, 09 Feb 2024 10:57:00 -0000 https://status.onecentral.net/incident/324490#8df0022eab496079eb67d18097986f0a85130f8a4c65b298a700e9c51c4eb41a We have detected a number of issues with calls originating from and to Germany. The issues are caused by an upstream provider. The upstream provider has acknowledged the issue. We are working on potential workarounds and fixes. https://status.onecentral.net/incident/324490 Fri, 09 Feb 2024 09:42:00 -0000 https://status.onecentral.net/incident/324490#307b14ab1b6abdbb7760e0f5ddd74624109540b3d7be72b009cbeb5315cf2c6b We have detected a number of issues with calls originating from and to Belgium. The issues are caused by an upstream provider. We are currently investigating possible solutions and workarounds. https://status.onecentral.net/incident/317097 Wed, 24 Jan 2024 13:25:00 -0000 https://status.onecentral.net/incident/317097#3bb144cebe0dd34803a6226e7cdd506960feaab168e6cc5f371f38b9af4da14a We've deployed an experimental update of our systems which addresses the issue. We will be monitoring our services for further issues https://status.onecentral.net/incident/317097 Wed, 24 Jan 2024 12:49:00 -0000 https://status.onecentral.net/incident/317097#125e4407144ac5c352c27debb979e5df10529d2fb8bf4a6a11336afd177a00b2 We are investigating reports for issues with calls initiated from PBX or end-user devices behind NAT. In specific network setups the NAT handling of our core services is malfunctioning which is leading to inability to make outbound calls. https://status.onecentral.net/incident/311459 Thu, 11 Jan 2024 22:00:00 +0000 https://status.onecentral.net/incident/311459#421884d72f1fdaf89f33fe5ca60333fe784ff4ffb0aca494218a683d4191d10c Maintenance completed https://status.onecentral.net/incident/311459 Thu, 11 Jan 2024 19:00:00 -0000 https://status.onecentral.net/incident/311459#e48dd2db783db593efb710e7b68e0371f6618e55ddabe18399f3845355083ae2 On Tuesday, Januari 11 we will perform maintenance on our VMware hosting clusters between 20:00 and 23:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/308425 Thu, 04 Jan 2024 21:00:00 +0000 https://status.onecentral.net/incident/308425#1913cf6fd782c56a76b1a6ab3ad4b5cdbce5b3316d27706e6adc5758557c5d3a Maintenance completed https://status.onecentral.net/incident/308425 Thu, 04 Jan 2024 19:00:00 -0000 https://status.onecentral.net/incident/308425#8db5f598f15deaffd29049ce24bce19648cbf81754ead311e42b97c9d37f0fe1 On thursday 04/01/2024 starting at 20:00 we are installing updates on several systems. The maintenance will affect the following services: - vcd.onecentral.net - service.onecentral.net During the maintenance these systems will be unavailable for a short time. https://status.onecentral.net/incident/304349 Wed, 27 Dec 2023 03:00:00 +0000 https://status.onecentral.net/incident/304349#acd75f68e8f45b218a5356d3c5905a8aff3435ccf650b08b3278bb1b35590f4b Maintenance completed https://status.onecentral.net/incident/304349 Wed, 27 Dec 2023 03:00:00 +0000 https://status.onecentral.net/incident/304349#acd75f68e8f45b218a5356d3c5905a8aff3435ccf650b08b3278bb1b35590f4b Maintenance completed https://status.onecentral.net/incident/304349 Wed, 27 Dec 2023 03:00:00 +0000 https://status.onecentral.net/incident/304349#acd75f68e8f45b218a5356d3c5905a8aff3435ccf650b08b3278bb1b35590f4b Maintenance completed https://status.onecentral.net/incident/304349 Wed, 27 Dec 2023 03:00:00 +0000 https://status.onecentral.net/incident/304349#acd75f68e8f45b218a5356d3c5905a8aff3435ccf650b08b3278bb1b35590f4b Maintenance completed https://status.onecentral.net/incident/304349 Wed, 27 Dec 2023 03:00:00 +0000 https://status.onecentral.net/incident/304349#acd75f68e8f45b218a5356d3c5905a8aff3435ccf650b08b3278bb1b35590f4b Maintenance completed https://status.onecentral.net/incident/304349 Wed, 27 Dec 2023 03:00:00 +0000 https://status.onecentral.net/incident/304349#acd75f68e8f45b218a5356d3c5905a8aff3435ccf650b08b3278bb1b35590f4b Maintenance completed https://status.onecentral.net/incident/304349 Wed, 27 Dec 2023 03:00:00 +0000 https://status.onecentral.net/incident/304349#acd75f68e8f45b218a5356d3c5905a8aff3435ccf650b08b3278bb1b35590f4b Maintenance completed https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 23:51:53 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 23:51:53 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 23:51:53 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 23:51:53 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 23:51:53 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 23:51:53 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 23:51:53 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 21:00:00 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 21:00:00 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 21:00:00 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 21:00:00 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 21:00:00 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 21:00:00 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304349 Tue, 26 Dec 2023 21:00:00 -0000 https://status.onecentral.net/incident/304349#2dd212ffdbea09a627d87fc4e2f4a5587e4951283d8521f29025cb44fa44bd61 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304348 Tue, 26 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304348#80ebd291917272e70ffaeb98c818eccec8bf1e586501d00f7e199847f8db4c20 Maintenance completed https://status.onecentral.net/incident/304348 Tue, 26 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304348#80ebd291917272e70ffaeb98c818eccec8bf1e586501d00f7e199847f8db4c20 Maintenance completed https://status.onecentral.net/incident/304348 Tue, 26 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304348#80ebd291917272e70ffaeb98c818eccec8bf1e586501d00f7e199847f8db4c20 Maintenance completed https://status.onecentral.net/incident/304348 Tue, 26 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304348#80ebd291917272e70ffaeb98c818eccec8bf1e586501d00f7e199847f8db4c20 Maintenance completed https://status.onecentral.net/incident/304348 Tue, 26 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304348#80ebd291917272e70ffaeb98c818eccec8bf1e586501d00f7e199847f8db4c20 Maintenance completed https://status.onecentral.net/incident/304348 Tue, 26 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304348#80ebd291917272e70ffaeb98c818eccec8bf1e586501d00f7e199847f8db4c20 Maintenance completed https://status.onecentral.net/incident/304348 Tue, 26 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304348#80ebd291917272e70ffaeb98c818eccec8bf1e586501d00f7e199847f8db4c20 Maintenance completed https://status.onecentral.net/incident/304348 Mon, 25 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304348#802fddad0d95fa379a21af10d904cc6261220c1ba19303c0059e4f3d11c26557 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304348 Mon, 25 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304348#802fddad0d95fa379a21af10d904cc6261220c1ba19303c0059e4f3d11c26557 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304348 Mon, 25 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304348#802fddad0d95fa379a21af10d904cc6261220c1ba19303c0059e4f3d11c26557 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304348 Mon, 25 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304348#802fddad0d95fa379a21af10d904cc6261220c1ba19303c0059e4f3d11c26557 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304348 Mon, 25 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304348#802fddad0d95fa379a21af10d904cc6261220c1ba19303c0059e4f3d11c26557 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304348 Mon, 25 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304348#802fddad0d95fa379a21af10d904cc6261220c1ba19303c0059e4f3d11c26557 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304348 Mon, 25 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304348#802fddad0d95fa379a21af10d904cc6261220c1ba19303c0059e4f3d11c26557 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:14:36 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:14:36 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:14:36 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:14:36 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:14:36 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:14:36 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:14:36 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304346#1f70aadb1a05e1272c668ed15bf6474fecea3c5cc7a058f171b8bb6a84716fed Maintenance completed https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304346#1f70aadb1a05e1272c668ed15bf6474fecea3c5cc7a058f171b8bb6a84716fed Maintenance completed https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304346#1f70aadb1a05e1272c668ed15bf6474fecea3c5cc7a058f171b8bb6a84716fed Maintenance completed https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304346#1f70aadb1a05e1272c668ed15bf6474fecea3c5cc7a058f171b8bb6a84716fed Maintenance completed https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304346#1f70aadb1a05e1272c668ed15bf6474fecea3c5cc7a058f171b8bb6a84716fed Maintenance completed https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304346#1f70aadb1a05e1272c668ed15bf6474fecea3c5cc7a058f171b8bb6a84716fed Maintenance completed https://status.onecentral.net/incident/304346 Mon, 25 Dec 2023 02:00:00 +0000 https://status.onecentral.net/incident/304346#1f70aadb1a05e1272c668ed15bf6474fecea3c5cc7a058f171b8bb6a84716fed Maintenance completed https://status.onecentral.net/incident/304346 Sun, 24 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Sun, 24 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Sun, 24 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Sun, 24 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Sun, 24 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Sun, 24 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/304346 Sun, 24 Dec 2023 22:00:00 -0000 https://status.onecentral.net/incident/304346#94097ea1be11bb4f862a12cb2f5897a25c8f91b9c4cd14bb0db56851367f6670 We will be performing a series of migrations of our core infrastructure. While no downtime is expected, certain functions such as web portals, sftp services, fax services among others might be unavailable for short periods of time which shouldn't last more than 5 minutes. https://status.onecentral.net/incident/280894 Wed, 01 Nov 2023 13:15:00 -0000 https://status.onecentral.net/incident/280894#9d2cdbe2742bc15d953aad0cc93fe0ef993faac69fbe6b228177f3c6db9c6c82 We have deployed a temporary patch to address the issues. The call routing is currently being tested and monitored. https://status.onecentral.net/incident/280894 Wed, 01 Nov 2023 12:57:00 -0000 https://status.onecentral.net/incident/280894#0f76da764ace5f0c0f474cdd7ce90feae666a450e75fe6897f76ddda99faefeb It has come to our attention that outbound calls towards German destination occasionally fail on the first attempt. We are investigating the issue at this moment and expect a solution for this soon. https://status.onecentral.net/incident/277520 Wed, 25 Oct 2023 22:00:15 -0000 https://status.onecentral.net/incident/277520#edfd0cccb59a7e38b460f8d4d3ee3952df6429e0410250ca05a4a14bc56bd547 We have scheduled maintenance on the Voice365 Bridge environment. We will perform software and infrastructure updates. Expected brief interruption (less than 2 minutes) of the service. https://status.onecentral.net/incident/277520 Wed, 25 Oct 2023 21:30:00 +0000 https://status.onecentral.net/incident/277520#e7068ec0d113ba46934e4ee80d9b79e201c1dbcd5ba17984bb082895fb66d299 Maintenance completed https://status.onecentral.net/incident/277520 Wed, 25 Oct 2023 21:00:00 -0000 https://status.onecentral.net/incident/277520#edfd0cccb59a7e38b460f8d4d3ee3952df6429e0410250ca05a4a14bc56bd547 We have scheduled maintenance on the Voice365 Bridge environment. We will perform software and infrastructure updates. Expected brief interruption (less than 2 minutes) of the service. https://status.onecentral.net/incident/272245 Fri, 13 Oct 2023 12:33:00 -0000 https://status.onecentral.net/incident/272245#62e6f5fa1be506897b6210f3ada8f1c1b0ea9c2b9f03bb9ed65015b6bb2e3fb4 Incident is resolved https://status.onecentral.net/incident/272245 Fri, 13 Oct 2023 10:02:00 -0000 https://status.onecentral.net/incident/272245#24cb5d71a22f6ad381d70c10ab4ff77507f2ce7bf8885d1a048c14430ec20b65 ROGER365.io has implemented a hotfix, however, transfers still intermittently fail. This might have to do on which server the request is handled. For the time being, we suggest to make use of the 'Failed' transition of the Transfer action, to retry the operation on fail. more information about the update can be followed on the ROGER365.io statuspage: https://status.roger365.io/incidents/x2wm439sy5qc https://status.onecentral.net/incident/272245 Fri, 13 Oct 2023 08:55:00 -0000 https://status.onecentral.net/incident/272245#2f4033985f7516f6f63255dcc6860018c77df1daaf8014846d34e50f45ed113b ROGER365.io found a non-communicated change in the Graph API causing the Agent Transfer problem. ROGER365.io is working on a fix to resolve this situation. https://status.onecentral.net/incident/267585 Wed, 11 Oct 2023 20:27:49 +0000 https://status.onecentral.net/incident/267585#cb890dd2b89884c8bb5ddc7c071fc732fddf0cda6bc0961c1c619d0524083dbb Maintenance completed https://status.onecentral.net/incident/267585 Wed, 11 Oct 2023 20:27:49 -0000 https://status.onecentral.net/incident/267585#3f5a55ee5eee34d44c91d1f3de67b508443ba1931ca88ec595b97c9fe9525a9c We want to keep you informed about our upcoming monthly Service Maintenance scheduled for Wednesday, October 11th, starting at 2100 CEST. During this planned maintenance window, which is estimated to last around 2 hours, our team will be conducting essential updates on the managed Voice365 SBCs provided by oneCentral. We want to assure you that the impact of this maintenance should be minimal, thanks to the High Availability mode in which all our managed Voice365 SBCs are operating. To ensure uninterrupted call services and to safeguard against any potential call loss during this brief High Availability switchover, we strongly advise our partners to configure (Advanced) Failover for their end customer numbers. If you require more information or have any questions about the status of the work being performed, please don't hesitate to contact us at service@onecentral.nl https://status.onecentral.net/incident/267585 Wed, 11 Oct 2023 19:00:00 -0000 https://status.onecentral.net/incident/267585#3f5a55ee5eee34d44c91d1f3de67b508443ba1931ca88ec595b97c9fe9525a9c We want to keep you informed about our upcoming monthly Service Maintenance scheduled for Wednesday, October 11th, starting at 2100 CEST. During this planned maintenance window, which is estimated to last around 2 hours, our team will be conducting essential updates on the managed Voice365 SBCs provided by oneCentral. We want to assure you that the impact of this maintenance should be minimal, thanks to the High Availability mode in which all our managed Voice365 SBCs are operating. To ensure uninterrupted call services and to safeguard against any potential call loss during this brief High Availability switchover, we strongly advise our partners to configure (Advanced) Failover for their end customer numbers. If you require more information or have any questions about the status of the work being performed, please don't hesitate to contact us at service@onecentral.nl https://status.onecentral.net/incident/264904 Wed, 27 Sep 2023 10:13:00 -0000 https://status.onecentral.net/incident/264904#d679f199399aec41dcee1eceb7099deae4fd3484ace179791bd8916ceeb12e94 We see a positive improvement and we will close this incident on our side. More information about the root cause can be found in the Microsoft Service Health page under incidentID TM677554 https://status.onecentral.net/incident/264904 Wed, 27 Sep 2023 10:13:00 -0000 https://status.onecentral.net/incident/264904#d679f199399aec41dcee1eceb7099deae4fd3484ace179791bd8916ceeb12e94 We see a positive improvement and we will close this incident on our side. More information about the root cause can be found in the Microsoft Service Health page under incidentID TM677554 https://status.onecentral.net/incident/264904 Wed, 27 Sep 2023 06:35:00 -0000 https://status.onecentral.net/incident/264904#451077759bcfc29cc8d4d800d91bba54448d5a426a2b1d4e48c5d5065715a62b Since this morning we received several notification of Microsoft rejecting calls with an error "Service unavailable". Due to this Microsoft 365 issue Voice365 customer might have a degraded performance on their Teams service affecting inbound and outbound calls. Microsoft has acknowledged the issue in TM677554 (Users and external PSTN callers may intermittently be unable to reach resource accounts) which can be accessed by your tenant administrator. Our partners are able to set advanced failover forwards on your numbers to prevent the unreachability of your organisation. This advanced failover feature, when enabled, will be activated automatically when Microsoft has a similar issue in the future. The Advanced failover forward will automatically be deactivated when Microsoft has resolved the issue. https://status.onecentral.net/incident/264904 Wed, 27 Sep 2023 06:35:00 -0000 https://status.onecentral.net/incident/264904#451077759bcfc29cc8d4d800d91bba54448d5a426a2b1d4e48c5d5065715a62b Since this morning we received several notification of Microsoft rejecting calls with an error "Service unavailable". Due to this Microsoft 365 issue Voice365 customer might have a degraded performance on their Teams service affecting inbound and outbound calls. Microsoft has acknowledged the issue in TM677554 (Users and external PSTN callers may intermittently be unable to reach resource accounts) which can be accessed by your tenant administrator. Our partners are able to set advanced failover forwards on your numbers to prevent the unreachability of your organisation. This advanced failover feature, when enabled, will be activated automatically when Microsoft has a similar issue in the future. The Advanced failover forward will automatically be deactivated when Microsoft has resolved the issue. https://status.onecentral.net/incident/258332 Tue, 12 Sep 2023 13:49:00 -0000 https://status.onecentral.net/incident/258332#18e9d62ad572d4887c0e161ac38fb82ab3eab884280c09a4c637f982a9055e2f Resolved: We see a positive improvement since 15:18CEST and we will close this incident on our side. Microsoft has no incident posted of the short partial outage that just occured. We strongly advice our customers and partners to raise a ticket with Microsoft in order to request more information about the root cause. https://status.onecentral.net/incident/258332 Tue, 12 Sep 2023 13:49:00 -0000 https://status.onecentral.net/incident/258332#18e9d62ad572d4887c0e161ac38fb82ab3eab884280c09a4c637f982a9055e2f Resolved: We see a positive improvement since 15:18CEST and we will close this incident on our side. Microsoft has no incident posted of the short partial outage that just occured. We strongly advice our customers and partners to raise a ticket with Microsoft in order to request more information about the root cause. https://status.onecentral.net/incident/258332 Tue, 12 Sep 2023 13:29:00 -0000 https://status.onecentral.net/incident/258332#f939aa70f2314b35fb84448add887fc941b9728c0302e91eeac953f49f55ecf1 We see that affected calls are decreasing starting from 15:18CEST https://status.onecentral.net/incident/258332 Tue, 12 Sep 2023 13:29:00 -0000 https://status.onecentral.net/incident/258332#f939aa70f2314b35fb84448add887fc941b9728c0302e91eeac953f49f55ecf1 We see that affected calls are decreasing starting from 15:18CEST https://status.onecentral.net/incident/258332 Tue, 12 Sep 2023 13:14:00 -0000 https://status.onecentral.net/incident/258332#eb5736456ff6e0d8985ff7aaba9505428c94e19a14e5ab99ce30a48b6e575882 Since this afternoon (14:30CEST) we received several notification of Microsoft rejecting calls with an error "Service unavailable". Due to this Microsoft 365 issue Voice365 customer might have a degraded performance on their Teams service affecting inbound and outbound calls. We strongly advice our customers and partners to raise a ticket with Microsoft in order to make Microsoft aware of this Direct Routing issue more quickly and collectively put the appropriate urgency on this issue. Our partners are able to set call forwards on your numbers to prevent the unreachability of your organisation. https://status.onecentral.net/incident/258332 Tue, 12 Sep 2023 13:14:00 -0000 https://status.onecentral.net/incident/258332#eb5736456ff6e0d8985ff7aaba9505428c94e19a14e5ab99ce30a48b6e575882 Since this afternoon (14:30CEST) we received several notification of Microsoft rejecting calls with an error "Service unavailable". Due to this Microsoft 365 issue Voice365 customer might have a degraded performance on their Teams service affecting inbound and outbound calls. We strongly advice our customers and partners to raise a ticket with Microsoft in order to make Microsoft aware of this Direct Routing issue more quickly and collectively put the appropriate urgency on this issue. Our partners are able to set call forwards on your numbers to prevent the unreachability of your organisation. https://status.onecentral.net/incident/255651 Wed, 06 Sep 2023 09:26:00 -0000 https://status.onecentral.net/incident/255651#66779fa4d4d5f73c4e82cde6b5f3489dbca8a7548132c1571c365deb56d322ea Resolved: Microsoft will update the incident on their side via the Service Health portal. We see a positive improvement since 10:45CEST. https://status.onecentral.net/incident/255651 Wed, 06 Sep 2023 09:26:00 -0000 https://status.onecentral.net/incident/255651#66779fa4d4d5f73c4e82cde6b5f3489dbca8a7548132c1571c365deb56d322ea Resolved: Microsoft will update the incident on their side via the Service Health portal. We see a positive improvement since 10:45CEST. https://status.onecentral.net/incident/255651 Wed, 06 Sep 2023 09:00:00 -0000 https://status.onecentral.net/incident/255651#cbaa418fd946d094b033f2abea311c5489bb9a772a24b2b91eea6d625c30b95e Update: Microsoft has identified the issue. The incident can be followed on the Service Health dashboard of Microsoft with IncidentID TM673780. "Title: Users may be unable to make or receive Public Switched Telephone Network (PSTN) calls in Microsoft Teams User impact: Users may be unable to make or receive PSTN calls in Microsoft Teams. Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of impact: Impact is specific to some users who are served through the Europe, Middle East, and Africa region." https://status.onecentral.net/incident/255651 Wed, 06 Sep 2023 09:00:00 -0000 https://status.onecentral.net/incident/255651#cbaa418fd946d094b033f2abea311c5489bb9a772a24b2b91eea6d625c30b95e Update: Microsoft has identified the issue. The incident can be followed on the Service Health dashboard of Microsoft with IncidentID TM673780. "Title: Users may be unable to make or receive Public Switched Telephone Network (PSTN) calls in Microsoft Teams User impact: Users may be unable to make or receive PSTN calls in Microsoft Teams. Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. Scope of impact: Impact is specific to some users who are served through the Europe, Middle East, and Africa region." https://status.onecentral.net/incident/255651 Wed, 06 Sep 2023 08:53:00 -0000 https://status.onecentral.net/incident/255651#dfcf270c519aeab89e24f8f64978218c0b550dc0ce2d66e1d5321a64faa6e1c7 Update: We see that affected calls are decreasing starting from 10:45CEST https://status.onecentral.net/incident/255651 Wed, 06 Sep 2023 08:53:00 -0000 https://status.onecentral.net/incident/255651#dfcf270c519aeab89e24f8f64978218c0b550dc0ce2d66e1d5321a64faa6e1c7 Update: We see that affected calls are decreasing starting from 10:45CEST https://status.onecentral.net/incident/255651 Wed, 06 Sep 2023 08:19:00 -0000 https://status.onecentral.net/incident/255651#7b5abcf63df5edb09f2094c990a3e25fa7a672bc1a372a115cd2ca54e57055f9 Since this morning (09:30CEST) we received several notification of Microsoft rejecting calls with an error "Service unavailable". Due to this Microsoft 365 issue Voice365 customer might have a degraded performance on their Teams service affecting inbound and outbound calls. We strongly advice our customers and partners to raise a ticket with Microsoft in order to make Microsoft aware of this Direct Routing issue more quickly and collectively put the appropriate urgency on this issue. Our partners are able to set call forwards on your numbers to prevent the unreachability of your organisation. https://status.onecentral.net/incident/255651 Wed, 06 Sep 2023 08:19:00 -0000 https://status.onecentral.net/incident/255651#7b5abcf63df5edb09f2094c990a3e25fa7a672bc1a372a115cd2ca54e57055f9 Since this morning (09:30CEST) we received several notification of Microsoft rejecting calls with an error "Service unavailable". Due to this Microsoft 365 issue Voice365 customer might have a degraded performance on their Teams service affecting inbound and outbound calls. We strongly advice our customers and partners to raise a ticket with Microsoft in order to make Microsoft aware of this Direct Routing issue more quickly and collectively put the appropriate urgency on this issue. Our partners are able to set call forwards on your numbers to prevent the unreachability of your organisation. https://status.onecentral.net/incident/252467 Fri, 01 Sep 2023 11:33:00 -0000 https://status.onecentral.net/incident/252467#0d433b4d21e4424feb04bfc660589a5b342ff1729252bfaed5ad71081cc4687b We've got the confirmation from most operators (which aren't directly connected to us), the've adjusted the routing towards oneCentral to use more efficient routes. If you still notice oneway audio calls, please don't hesitate to contact us on support@onecentral.nl. https://status.onecentral.net/incident/252756 Fri, 01 Sep 2023 00:00:00 +0000 https://status.onecentral.net/incident/252756#7306c50fe7bf3a0bcfeccf83d88038fbb0cbfa8b96e9a76440536384e8e7e386 Maintenance completed https://status.onecentral.net/incident/252756 Thu, 31 Aug 2023 22:00:00 -0000 https://status.onecentral.net/incident/252756#d3069287b48fe5a86b5799785eaa3ee24c67542c9a7b4014b1ebaba24a1b6c98 We will be releasing a minor update of our registration servers. No downtime is to be expected. https://status.onecentral.net/incident/253324 Thu, 31 Aug 2023 13:00:00 -0000 https://status.onecentral.net/incident/253324#5e9e68816e01066f7dd8ae2159960771574e122ac3ad4f3cb2ff94bf375ba98d Closing this status update, we will restore the connectivity as soon as the issue at the provider is stable. https://status.onecentral.net/incident/253324 Thu, 31 Aug 2023 12:41:00 -0000 https://status.onecentral.net/incident/253324#63f36a3dc9a1b4a816bac7e14a90c33f0f651963205016b26725ba5f40dbadd8 We have reported the issue to our provider to confirm the issue. We'll wait for a response that the problem has resolved, so we can restore the service in its original state. Redundancy is still 1+N. https://status.onecentral.net/incident/253324 Thu, 31 Aug 2023 12:36:00 -0000 https://status.onecentral.net/incident/253324#f9eb3ee9e28b326a0276aa726104a17b9c318ef2f5ec32b11ffabf0328b1ea3c We have detected internet connectivity issues with one of our internet providers. For now we have manually deactivated the provider to stabilise the connectivity. https://status.onecentral.net/incident/252467 Wed, 30 Aug 2023 13:03:00 -0000 https://status.onecentral.net/incident/252467#45783fe1c2ce016fcef92f3a2f1314740e4152202074a98ad06abac1d51701ee Together with VodafoneZiggo we have found the issue. However, it's caused outside of the oneCentral and VodafoneZiggo domain. We have asked the origin operators to check their routing and try to re-route. When we've got more information of the issue, we'll update you as soon as we have more information. https://status.onecentral.net/incident/252467 Tue, 29 Aug 2023 18:19:00 -0000 https://status.onecentral.net/incident/252467#7fb5ac9cdfcae9b7dcab19d39210cc55d21c8a712e179041d89aa81eb1224629 We have received multiple complaints of customers about one way audio on incoming calls for Dutch destinations. Our investigation resulted in the following conclusions: - Only a small percentage of incoming calls are affected. - A second try is mostly not affected by this issue. - This issue is only affected for calls coming from our VodafoneZiggo interconnect. We are working closely with VodafoneZiggo to resolve this issue as soon as possible. We will keep you informed as soon as there is any improvement. Our apologies for the inconvenience. https://status.onecentral.net/incident/248574 Tue, 22 Aug 2023 11:00:00 +0000 https://status.onecentral.net/incident/248574#a75816a3fc7730c4219272afd2432cb1e2691f9db6064358af296519f9e75695 Maintenance completed https://status.onecentral.net/incident/248574 Tue, 22 Aug 2023 11:00:00 +0000 https://status.onecentral.net/incident/248574#a75816a3fc7730c4219272afd2432cb1e2691f9db6064358af296519f9e75695 Maintenance completed https://status.onecentral.net/incident/248574 Tue, 22 Aug 2023 11:00:00 +0000 https://status.onecentral.net/incident/248574#a75816a3fc7730c4219272afd2432cb1e2691f9db6064358af296519f9e75695 Maintenance completed https://status.onecentral.net/incident/248574 Tue, 22 Aug 2023 11:00:00 +0000 https://status.onecentral.net/incident/248574#a75816a3fc7730c4219272afd2432cb1e2691f9db6064358af296519f9e75695 Maintenance completed https://status.onecentral.net/incident/248574 Tue, 22 Aug 2023 11:00:00 +0000 https://status.onecentral.net/incident/248574#a75816a3fc7730c4219272afd2432cb1e2691f9db6064358af296519f9e75695 Maintenance completed https://status.onecentral.net/incident/247542 Tue, 22 Aug 2023 00:00:00 +0000 https://status.onecentral.net/incident/247542#a112106240262ee330f0c19544b2c117f1c0ede70bb5b36ef32eac8aba148cc0 Maintenance completed https://status.onecentral.net/incident/248574 Mon, 21 Aug 2023 22:00:00 -0000 https://status.onecentral.net/incident/248574#c649ac117adf68ea9343403963d94a17108c31f9ef31853c2d4f328bf2c3a566 We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 2 minutes). https://status.onecentral.net/incident/248574 Mon, 21 Aug 2023 22:00:00 -0000 https://status.onecentral.net/incident/248574#c649ac117adf68ea9343403963d94a17108c31f9ef31853c2d4f328bf2c3a566 We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 2 minutes). https://status.onecentral.net/incident/248574 Mon, 21 Aug 2023 22:00:00 -0000 https://status.onecentral.net/incident/248574#c649ac117adf68ea9343403963d94a17108c31f9ef31853c2d4f328bf2c3a566 We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 2 minutes). https://status.onecentral.net/incident/248574 Mon, 21 Aug 2023 22:00:00 -0000 https://status.onecentral.net/incident/248574#c649ac117adf68ea9343403963d94a17108c31f9ef31853c2d4f328bf2c3a566 We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 2 minutes). https://status.onecentral.net/incident/248574 Mon, 21 Aug 2023 22:00:00 -0000 https://status.onecentral.net/incident/248574#c649ac117adf68ea9343403963d94a17108c31f9ef31853c2d4f328bf2c3a566 We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 2 minutes). https://status.onecentral.net/incident/247542 Mon, 21 Aug 2023 19:00:00 -0000 https://status.onecentral.net/incident/247542#5b10cb8f02d9833f739a545eb3e9a086ea7f7e74c98a176ef0930e5abc3f13a7 We have scheduled maintenance on the Voice365 User and Voice365 Bridge environment. We will perform firmware upgrades and also test high availability. https://status.onecentral.net/incident/237610 Wed, 26 Jul 2023 23:39:38 +0000 https://status.onecentral.net/incident/237610#a1a941b8cfe863c8c24ca92c2c0b0b71fe9b0b5acd3faaa8ff794021804ea01a Maintenance completed https://status.onecentral.net/incident/237610 Wed, 26 Jul 2023 23:39:38 -0000 https://status.onecentral.net/incident/237610#c70f578e7b37cc7066d4f386da5e3d8e651f06af9f0e89c20cf9c7b1262e462d We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 5 minutes). https://status.onecentral.net/incident/237610 Wed, 26 Jul 2023 23:39:38 +0000 https://status.onecentral.net/incident/237610#a1a941b8cfe863c8c24ca92c2c0b0b71fe9b0b5acd3faaa8ff794021804ea01a Maintenance completed https://status.onecentral.net/incident/237610 Wed, 26 Jul 2023 23:39:38 -0000 https://status.onecentral.net/incident/237610#c70f578e7b37cc7066d4f386da5e3d8e651f06af9f0e89c20cf9c7b1262e462d We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 5 minutes). https://status.onecentral.net/incident/237610 Wed, 26 Jul 2023 22:00:00 -0000 https://status.onecentral.net/incident/237610#c70f578e7b37cc7066d4f386da5e3d8e651f06af9f0e89c20cf9c7b1262e462d We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 5 minutes). https://status.onecentral.net/incident/237610 Wed, 26 Jul 2023 22:00:00 -0000 https://status.onecentral.net/incident/237610#c70f578e7b37cc7066d4f386da5e3d8e651f06af9f0e89c20cf9c7b1262e462d We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 5 minutes). https://status.onecentral.net/incident/231922 Wed, 12 Jul 2023 09:54:00 -0000 https://status.onecentral.net/incident/231922#3a6066720142943015f322fbf7baf4800d7648086a516f5504f3de3d1f2427c4 We have analysed the logs of the VMware machine and the network switches. We see notifications of loss of link on one of the redundant connections. We have secured the logfiles and will investigate the root cause on a later moment. For now we will close this incident. https://status.onecentral.net/incident/231922 Wed, 12 Jul 2023 09:05:00 -0000 https://status.onecentral.net/incident/231922#18a8ac487a32727fe1688c400f7cac5507a29a82e0ddc35cdbfdd152b3c94341 The incident was caused by an issue on one of the VMware hosts. All virtual machines are up and running again. We are currently investigating the root case of the issue with the VMware host and will update this incident as soon as there is more information. https://status.onecentral.net/incident/231922 Wed, 12 Jul 2023 09:01:00 -0000 https://status.onecentral.net/incident/231922#de62d0bfbd70d8d3c028ceace86d3e794f0d218809fc451b8d6102cfd38c5895 We are currently investigating an issue on our hosting environment. We will update this issue as soon as there is more information. https://status.onecentral.net/incident/231123 Tue, 11 Jul 2023 09:00:00 +0000 https://status.onecentral.net/incident/231123#e1221614c278b61f2266d14a25d74157e2105cbb9b0d841595bff2046139f5c8 Maintenance completed https://status.onecentral.net/incident/231123 Tue, 11 Jul 2023 08:00:00 -0000 https://status.onecentral.net/incident/231123#27277cd7f2fc2859e65d32f77fdd73f9d28981905bca46744d32fc602d30ee8b On Tuesday, July 11th we will perform an emergency maintenance on our STUN server configuration starting from 10:00 CEST. The work includes changing IP addresses in our DNS configuration, so that no disruptions to the operational environment are expected. We will monitor our changes carefully and a rollback will be applied as soon as we detect issues. https://status.onecentral.net/incident/219157 Fri, 16 Jun 2023 08:40:00 -0000 https://status.onecentral.net/incident/219157#386a73b776b43b02788ec880943e445a9bf251e7649c0bdf3fcaac1105111b73 ROGER365 has confirmed the update has been released. With this information we will close the incident. If you have any issue please send an Email to service@onecentral.nl https://status.onecentral.net/incident/219157 Thu, 15 Jun 2023 08:50:00 -0000 https://status.onecentral.net/incident/219157#81e59ee8c7aa009acb5b6409904437a4546c0dda14cefb81f53cb4e25f5c604c ROGER365 has confirmed that the bug fix will be deployed tomorrow at morning. The token is still has a validation period of 1 hour but will refresh if you are working in the contact search field. If you dont use this the validation will expire and you will need to re-signin again after ~1 hour. https://status.onecentral.net/incident/219157 Tue, 13 Jun 2023 10:00:00 -0000 https://status.onecentral.net/incident/219157#d510658573550f45ba8e32175abdf263cecbfb0540b91753e69d5ef7f75148c3 ROGER365 is testing a fix in their Staging environment if everything goes well the bugfix will be deployed to Production at Friday’s morning. We will inform you when the deployment date is confirmed by ROGER365 https://status.onecentral.net/incident/219157 Mon, 12 Jun 2023 13:33:00 -0000 https://status.onecentral.net/incident/219157#01ea35ebd16661a22160793d705d994827c693b1795f5024087868bf481174e7 Currently there is a known issue with the signin of the ROGER365 Contact search. We have informed the vendor, and are awaiting progress updates. https://status.onecentral.net/incident/215446 Sun, 04 Jun 2023 00:28:00 -0000 https://status.onecentral.net/incident/215446#7cb956f387fa08f46b5508b5fad94d89f5d78292b0d7c848e807a9c60d6d2d51 As of 02:00 AM on 2023-06-04 all systems affected by the outage are fully restored. All virtual machines were migrated off of the faulty server. Redundancy was fully restored. The hardware fault is to be further investigated. https://status.onecentral.net/incident/215446 Sat, 03 Jun 2023 11:18:00 -0000 https://status.onecentral.net/incident/215446#30184d87d87a7d643bfc67a643d35cfa50352f114944f4cdc1dc614f0b7da225 As of 10:50 AMmy.onecentral.net portal was restored. As of 11:00 AM all services were fully recovered to stable state. As of 12:30 AM all major services were restored. https://status.onecentral.net/incident/215446 Sat, 03 Jun 2023 04:43:00 -0000 https://status.onecentral.net/incident/215446#ab7e14a0b97820ea46652d79fedad3fdf33e3608374695681d707c2323ed81e3 We were alerted around 6:10 about the loss of multiple services. That also included some core servers for our telephony platform. We were able to recover all telephony services on our platform at 6:30. Currently we are running with degraded redundancy, which will be restored later this weekend. We have only one issue left. The my.oneCentral portal is not available and will also be restored later this weekend. https://status.onecentral.net/incident/213807 Tue, 30 May 2023 16:59:30 -0000 https://status.onecentral.net/incident/213807#77f776d38325ecdb11811dd248cb3c53fc88ecf36e363c9f099365645d1059d6 Reseller Control Portal recovered. https://status.onecentral.net/incident/213807 Tue, 30 May 2023 16:40:33 -0000 https://status.onecentral.net/incident/213807#dd203bab58cd741f2e76f529ff001b20cd08bc71397fdcec9a71d86cb017edf7 Reseller Control Portal went down. https://status.onecentral.net/incident/196189 Fri, 14 Apr 2023 13:49:00 -0000 https://status.onecentral.net/incident/196189#ecf5673bdc9a0cb9b310d6c92d7acaafc752e157d26f63ebcbfcbf0d6408fec7 Incident has been resolved by VodafoneZiggo https://status.onecentral.net/incident/196189 Fri, 14 Apr 2023 09:06:00 -0000 https://status.onecentral.net/incident/196189#5fa8e816c5c18bc217613699676c781e21e2b93d475fd077fcc7869a41544e2c Since this morning it has come to our attention that VodafoneZiggo has issues with Voice calls. Unfortunately our customer could have been impacted by this as well when a VodafoneZiggo customer calls towards oneCentral customer. This could be a direct call but it could also be that a different Dutch operator uses VodafoneZiggo to route calls towards oneCentral. Unfortunately there is nothing oneCentral can do about this. We will monitor progression on our side but we will not receive any updates from VodafoneZiggo. https://status.onecentral.net/incident/184832 Tue, 21 Mar 2023 20:00:00 +0000 https://status.onecentral.net/incident/184832#5291ff2726d5b8280ce47b085c10e1fdbbe8ad116a0d3128fec092d1e64234c6 Maintenance completed https://status.onecentral.net/incident/184832 Tue, 21 Mar 2023 19:00:00 -0000 https://status.onecentral.net/incident/184832#7cdcc431bc4ba69b7d7b6699d25b3ffa21361f9373258b189fbe68a7c59efe7b On 21/3/2023 after 20:00 we will renew the wildcard certificate on several Managed Voice365 SBC's. No downtime is expected. https://status.onecentral.net/incident/177855 Wed, 22 Feb 2023 08:27:00 -0000 https://status.onecentral.net/incident/177855#6451ecb126af7ed634493bb62bff8cf16e54aaf7c0923c7b2300310864291367 We are currently investigating a possible issue with Voice365 User and Voice365 Bridge solutions. As soon as we have more information we will share it with you. ---- UPDATE 10.00 ---- The issue has been resolved by reloading an older firmware. Yesterday evening our supplier installed a new firmware version to prevent issues like yesterday. Unfortunately the new firmware caused unexpected issues, so we decided to rollback the firmware. Our apologies for the inconvenience it may have caused. https://status.onecentral.net/incident/177448 Tue, 21 Feb 2023 10:08:00 -0000 https://status.onecentral.net/incident/177448#4093d3864c7d6563611f21519831cfa0e86aeb3f4347a0d0f20347b8eee931be Our supplier has identified the issue and has restored the issue around 08:22. RCA can be requested via service@onecentral.nl and will be shared after we received this from our supplier. https://status.onecentral.net/incident/177448 Tue, 21 Feb 2023 05:58:00 -0000 https://status.onecentral.net/incident/177448#f743b91d951d2be711ec811f85740a3dee73e9abbc1a164baec23a278d11a36b Within our monitoring we see that the platform for Voice365 User and Voice365 Bridge has an outage (only customers with these subscriptions are affected). We have contacted our supplier to investigate this problem. We will post a new update as we receive information from our supplier. Note: This does not in any way affect the Voice365 Channel based service or the OVOC platform. Nor does it affect the ROGER365 solution. https://status.onecentral.net/incident/175777 Thu, 16 Feb 2023 14:19:00 -0000 https://status.onecentral.net/incident/175777#cd152f17e64c0b7882222fffc24591539f621f3aec8d48f172c8bd31e3ed215e ROGER365 has identified the cause of the issue. Microsoft confirmed that a (non-communicated) change was made to one of their backend services and due to their strict security policy they were unable to communicate with this service. ROGER365 will escalate this to the Microsoft Certified Contact Center product team. This evening at 06pm CET ROGER365 will rollback the temporary workaround to normal production. With this information and the fact that inbound calls arent affected anymore since this morning we will update this incident to resolved. https://status.onecentral.net/incident/175777 Thu, 16 Feb 2023 09:07:00 -0000 https://status.onecentral.net/incident/175777#5d91b21a1c11ef5d515692179388b62c6dd2d9944b8698e739def59fbae6db4d ROGER365 has implemented a temporary solution and we see services are working normally, but there is a small change there still might be some disruption. ROGER365 continue to work on the final solution with Microsoft. https://status.onecentral.net/incident/175777 Thu, 16 Feb 2023 08:16:00 -0000 https://status.onecentral.net/incident/175777#ba34e7ab0aff0ae3e60d01e955c44683080e0afa4f311f042ac0ea816e1031c0 A routing issue within Azure seems to bee causing the issue. ROGER365 engineers are working with Microsoft to find the solution. Microsoft Teams has no issues, with our carrier platform it is possible to route incoming calls towards a Teams Call Queue when an error occured. This way calls that should be normally handled by the ROGER365 Contact Center can be rerouted during an issue towards another call queue. This way customers can still be reachable. If you want more information about this advanced failover feature, please contact your partner so that they can help configure this for you. https://status.onecentral.net/incident/175777 Thu, 16 Feb 2023 07:33:00 -0000 https://status.onecentral.net/incident/175777#9b48d90204205c4a0ddb5c156a69b44920100f23cd074731d04073747ebf524d ROGER365 has identified an issue that they are not able to retrieve information from Azure service. The issue has been escalated to Microsoft with the highest priority. We'll update as soon as we receive new information from ROGER365. https://status.onecentral.net/incident/170441 Tue, 07 Feb 2023 21:00:00 +0000 https://status.onecentral.net/incident/170441#c5b5b3cd2788e84e71ff73d8705a6fcbbb934bc15275ecc719848a0826336525 Maintenance completed https://status.onecentral.net/incident/170441 Tue, 07 Feb 2023 19:00:00 -0000 https://status.onecentral.net/incident/170441#9423708d4c399f5e0a9c50eb00f98250791dafa0c4c1bf210c44cf36e6b544e1 On Tuesday, February 7 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/172625 Tue, 07 Feb 2023 14:08:00 -0000 https://status.onecentral.net/incident/172625#f16c1ceb37e5a0d17497e024ed95e290f5d906465c9c21b7c1f2fc2fa93f4527 There was an ESX host in the cluster on which all the networks were no longer working properly. We have moved all VMs that were active on this host to other hosts in the cluster so that all VMs are now online again. We will investigate what caused the network problems on the ESX host. https://status.onecentral.net/incident/172625 Tue, 07 Feb 2023 13:56:00 -0000 https://status.onecentral.net/incident/172625#1d6ff968f5df6e0f8e37e275c9e760ddb24e4c0b817c1ef00f10203181ea1c1b We have identified the cause of the issue and see services restoring. Most customer are already up and running again. More information about the root cause will be provided at a later moment. https://status.onecentral.net/incident/172625 Tue, 07 Feb 2023 13:37:00 -0000 https://status.onecentral.net/incident/172625#f53be6dc98b26f388bea384835ff521371cc7088bd82d3ba1a63420db0f09659 Investigating: We are currently investigating a degraded performance issue on a specific ESXi host. We will provide more information when we receive this from the escalation team. https://status.onecentral.net/incident/171603 Sat, 04 Feb 2023 15:29:34 -0000 https://status.onecentral.net/incident/171603#50c34a0820b710be9d5674ab53d6ed7a87f0f124f61b7bf5b53bc01fab498206 Customer Portal recovered. https://status.onecentral.net/incident/171603 Sat, 04 Feb 2023 15:17:59 -0000 https://status.onecentral.net/incident/171603#e080c67e7d254b1fd506ec6bf37742f609d31c70a86fe78031b038c322b3c50c Customer Portal went down. https://status.onecentral.net/incident/153734 Sat, 04 Feb 2023 03:00:00 +0000 https://status.onecentral.net/incident/153734#3911ee0be50907e33cef7bfa3405f642bade96313d121c1a51b188dccc295903 Maintenance completed https://status.onecentral.net/incident/153734 Sat, 04 Feb 2023 03:00:00 +0000 https://status.onecentral.net/incident/153734#3911ee0be50907e33cef7bfa3405f642bade96313d121c1a51b188dccc295903 Maintenance completed https://status.onecentral.net/incident/153734 Fri, 03 Feb 2023 22:00:00 -0000 https://status.onecentral.net/incident/153734#c3cc81169e86413a1daac403a168bbed97d8522620b52f767dfbb1a53e94c486 Preventive maintenance work is carried out to maintain the quality of the oneCentral network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window between 23:00 and 04:00. Affected connectivity services: - KPN WEAS - KPN WBA - Eurofiber - Eurofiber Customer EVPN https://status.onecentral.net/incident/153734 Fri, 03 Feb 2023 22:00:00 -0000 https://status.onecentral.net/incident/153734#c3cc81169e86413a1daac403a168bbed97d8522620b52f767dfbb1a53e94c486 Preventive maintenance work is carried out to maintain the quality of the oneCentral network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window between 23:00 and 04:00. Affected connectivity services: - KPN WEAS - KPN WBA - Eurofiber - Eurofiber Customer EVPN https://status.onecentral.net/incident/151945 Thu, 02 Feb 2023 06:45:00 +0000 https://status.onecentral.net/incident/151945#4cab3f4d7dc746259efc26b41f5a90c40d3596611d0a45d80858994a0b015c32 Maintenance completed https://status.onecentral.net/incident/151945 Thu, 02 Feb 2023 06:30:00 -0000 https://status.onecentral.net/incident/151945#026fc9e86aeb49518d434f78c31426d0b9abc01e4586d711ba8bdb347cb92b5c After the 1st of February, we'll introduce a new feature in the Search option in the Agent App: Job titles will be shown and it will be possible to search for groups. To enable this feature smoothly for users, we kindly ask you to re-apply the permissions via the ROGER365.io admin portal. Please inform your customers or help them re-applying the permissions on 2nd of February. -> Without doing this before the new release, the Search option will stop working until the permission are set. What to do? Log into the ROGER365.io admin portal, and go to [Contact Center], [General]. Here click the 'Authorize Agent Transfer' button and Accept the new permissions (which includes the new 'Read all Groups' permission) https://status.onecentral.net/incident/170494 Wed, 01 Feb 2023 11:30:59 -0000 https://status.onecentral.net/incident/170494#211e1f53ca09771c91f4a99bef638c26c7075ad1794566fad294ccb12f21eed6 Hosting Control Portal (VCD) recovered. https://status.onecentral.net/incident/170494 Wed, 01 Feb 2023 11:22:21 -0000 https://status.onecentral.net/incident/170494#b8fec81db1c0bdb2e42abdc4ebcf55a07bd91ed81b8b2d66f62f9a582eed7278 Hosting Control Portal (VCD) went down. https://status.onecentral.net/incident/168145 Wed, 25 Jan 2023 12:33:00 -0000 https://status.onecentral.net/incident/168145#eaf00320b59458993b2a33eb9297400a2da5659637c2a5d64f9c9684851e5b69 We are currently investigating 2 alerts about instability on our RTP servers which caused disconnected calls on the specific servers. As soon as we have more details about the issue, we'll update this report. -------------- UPDATE 14:15 We have isolated the issue so the issue won't affect all of our customers. -------------- UPDATE 15:30 We continuously monitoring the issue and isolated our internal routing so it won't affect the vast majority of our customers. --------------------- UPDATE 26/01 14:30 We have found what was causing this issue and we have taken actions to prevent further instability https://status.onecentral.net/incident/168065 Wed, 25 Jan 2023 10:04:00 -0000 https://status.onecentral.net/incident/168065#028a17483632974d44a2802a71b57fdd1190d8231e8f872f8cbea0a6d327fd8d The issue seems to be resolved by Microsoft, as we dont see any alarms within our monitoring. Microsoft has also mentioned the following on their statuspage: We’ve identified that a wide-area networking (WAN) routing change caused impact to the service. We’ve rolled back the change and monitoring the service as it recovers. Some of the customers who had previously reported impact are also reporting recovery. https://status.onecentral.net/incident/168065 Wed, 25 Jan 2023 09:32:00 -0000 https://status.onecentral.net/incident/168065#ca21d735dbce0adc07ad7d95167b0d08c6a3e1b29c7b28739aa1aab9d2c25635 Microsoft has mentioned the following on their statuspage: We've rolled back a network change that we believe is causing impact. We're monitoring the service as the rollback takes effect. https://status.onecentral.net/incident/168065 Wed, 25 Jan 2023 09:02:00 -0000 https://status.onecentral.net/incident/168065#ec0ebfdc0012cf7b6b4da7d09ce7f8f25d4037a375d05cf95156a431346832d6 Microsoft has mentioned the following on their statuspage: We’ve isolated the problem to a networking configuration issue, and we are analyzing the best mitigation strategy to address it without causing additional impact. We’ll provide more information once we have additional information. https://status.onecentral.net/incident/168065 Wed, 25 Jan 2023 08:15:00 -0000 https://status.onecentral.net/incident/168065#48cd5759eb2efffe59b9f2e12b0fa76594c4f35253c47412f953d50e971b1f8e Since this morning we received several notification of Microsoft endpoints going down. Microsoft has already seen the same in their internal network and has mentioned an outage on their statuspage affecting multiple MS365 services. Due to this Microsoft 365 issue Voice365 customer might have a degraded performance on their Teams service affecting inbound and outbound calls. See the Microsoft incident on https://status.office.com/ https://status.onecentral.net/incident/167965 Wed, 25 Jan 2023 07:11:01 -0000 https://status.onecentral.net/incident/167965#3569fde8d8c1e5949b7124b240c00e860ee43010fc6813f0a8534411c548df78 Hosting Control Portal (VCD) recovered. https://status.onecentral.net/incident/167965 Wed, 25 Jan 2023 06:46:36 -0000 https://status.onecentral.net/incident/167965#366065c7cc492b036bebee176dd9840f1a57abf70a7ad219a679972de3b3d80c Hosting Control Portal (VCD) went down. https://status.onecentral.net/incident/167613 Wed, 25 Jan 2023 05:39:00 -0000 https://status.onecentral.net/incident/167613#ae2d39d809d9e4b2dc4652d4415f055e0baaab5c0623a79f97bad12ec1b46136 Resolved ROGER365 informed us that they dont see any issues anymore, so we will close the incident. https://status.onecentral.net/incident/167613 Tue, 24 Jan 2023 13:37:00 -0000 https://status.onecentral.net/incident/167613#2223363e6f5e483491c65a56d8971cc5ad489472aebf1277bfd4a4460df9c313 Identified: We have identified a possible cause for the issue and made a modification. We'll start monitoring the effect of this modification. https://status.onecentral.net/incident/167613 Tue, 24 Jan 2023 11:56:00 -0000 https://status.onecentral.net/incident/167613#9613eb9b2ef31ed5ea8b4030d451bc1fc48fa15749e4237604b88c8d5383761c Update: We continue to see unexpected behaviour in communication between our platform and Microsoft Azure. Our engineers are working to find the cause. https://status.onecentral.net/incident/167613 Tue, 24 Jan 2023 08:35:00 -0000 https://status.onecentral.net/incident/167613#bb238a721c9c6c2a7c98f71c348f96f08a83a582dc5df9c24e9fd1da4905131f Investigating: We are seeing slow responses from MS Graph and Microsoft logins and are currently investigating this issue. This will have an effect on the platforms performance https://status.onecentral.net/incident/152161 Thu, 19 Jan 2023 21:00:00 +0000 https://status.onecentral.net/incident/152161#b73904f48705fd6bbff3c1c9d489177890d5a6aad5e22613bac0661e22bc6b3e Maintenance completed https://status.onecentral.net/incident/152161 Thu, 19 Jan 2023 19:00:00 -0000 https://status.onecentral.net/incident/152161#5aa0ae3e7efd6f5e7f3fa8b1270dcdd3d31e63045b296ce196de3e08f8c9a11f On Thursday, January 19 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/152158 Tue, 17 Jan 2023 21:00:00 +0000 https://status.onecentral.net/incident/152158#33aa158c661bf15000f9b1e04486705279c5dcd7e01fa369828768ed115c74a7 Maintenance completed https://status.onecentral.net/incident/152158 Tue, 17 Jan 2023 19:00:00 -0000 https://status.onecentral.net/incident/152158#302688871a64044ed41650b0995b452bb9daa7d32070983784b0fe5368dff31c On Tuesday, January 17 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/147471 Tue, 27 Dec 2022 21:00:00 +0000 https://status.onecentral.net/incident/147471#c77b38dc54f5d290468763a12f9422520c1deedb0fe2c02f589b688195e33189 Maintenance completed https://status.onecentral.net/incident/147471 Tue, 27 Dec 2022 19:00:00 -0000 https://status.onecentral.net/incident/147471#19135f3c063877a87367840b8d3b25a37907779f39682b28a870401e111ec91e On Tuesday, December 27 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/148552 Tue, 27 Dec 2022 11:09:40 -0000 https://status.onecentral.net/incident/148552#39b8554bb631a6447250e89969af4fa6b0f0b5b6141ccfc68e38e4183cd69be7 Hosting Control Portal (VCD) recovered. https://status.onecentral.net/incident/148552 Tue, 27 Dec 2022 10:14:40 -0000 https://status.onecentral.net/incident/148552#23022912c9c615b5291953dbe2b5fea9fd2d603f96cb7439a44f82351732af61 Hosting Control Portal (VCD) went down. https://status.onecentral.net/incident/145402 Tue, 20 Dec 2022 21:00:00 +0000 https://status.onecentral.net/incident/145402#8cc41966d62008882564fc37afdbfa630c0f30bdee54d50de2a6b9a1343cae0f Maintenance completed https://status.onecentral.net/incident/145402 Tue, 20 Dec 2022 21:00:00 +0000 https://status.onecentral.net/incident/145402#8cc41966d62008882564fc37afdbfa630c0f30bdee54d50de2a6b9a1343cae0f Maintenance completed https://status.onecentral.net/incident/145402 Tue, 20 Dec 2022 19:00:00 -0000 https://status.onecentral.net/incident/145402#08fa731107bfe17c292480796a4d884d09433ab060acd115d11a86b0925efbf0 On Tuesday, December 20 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. The Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/145402 Tue, 20 Dec 2022 19:00:00 -0000 https://status.onecentral.net/incident/145402#08fa731107bfe17c292480796a4d884d09433ab060acd115d11a86b0925efbf0 On Tuesday, December 20 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. The Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/143372 Fri, 09 Dec 2022 02:13:09 -0000 https://status.onecentral.net/incident/143372#bd6fd4ea3aaa5a4ffa618bbdc1a06f25ef9d02f86d240432f6a64f2117ade068 Customer Portal recovered. https://status.onecentral.net/incident/143372 Fri, 09 Dec 2022 01:48:16 -0000 https://status.onecentral.net/incident/143372#76cb6bf909dbc354f1f4c8eb2f7c62c278a94c463c4feedb12b968ac75fc52df Customer Portal went down. https://status.onecentral.net/incident/126109 Thu, 13 Oct 2022 10:51:00 -0000 https://status.onecentral.net/incident/126109#f16cada0064c06f0da808dd768409771c2672175d5789ffe683fc7f0892079a0 13:15--Update-- Microsoft acknowledge the incident and create a Service Health dossier with ID TM445531. With this information we will close the incident on our side. 12:51 --Monitoring-- Today at 12:22 CEST we received multiple errors from multiple Voice365 SBCs affecting multiple customers. The errors show that Microsoft Teams Direct Routing endpoints were not responding, also the failover Microsoft Endpoint showed the same behaviour which caused inbound issue. We see the Microsoft service restoring since 12:47 CEST. Some Microsoft Teams Direct Routing endpoints are still down but calls are being handled by other Microsoft endpoints. We will keep monitoring the Microsoft service from our side, if you experiencing any issue please open a ticket at the Microsoft supportdesk. https://status.onecentral.net/incident/121244 Mon, 26 Sep 2022 11:36:00 -0000 https://status.onecentral.net/incident/121244#ad0bcfb00c7a34945d7a7bee8aba7536473ab54f2f6021f363d50f8ce47f745e We are currently investigating an issue with outbound calls: calls are being dropped or no audio after connecting. ---- UPDATE 13:45: The issue has been resolved. We are waiting for more details from our engineers what has caused this issue. ---- UPDATE 14:20: Outage details: Due to an update in our MySQL procedures concerning CallerID authorization, our REG systems were unable to run authorization procedures for CallerID. This resulted in an incorrect CallerID to be sent to our CORE and SBC systems. Effectively all calls were sent as "anonymous". The majority of the calls were unsuccessful due to rejection by remote-ends due to the hidden CallerID since a lot of users would not answer an anonymous call. https://status.onecentral.net/incident/120710 Fri, 23 Sep 2022 22:25:00 -0000 https://status.onecentral.net/incident/120710#76ae9a479123352dad1f0981fc7d4e0e30c41da74cd47d31f96f267e3eb0c5ac Customer Portal went down because of an upgrade. https://status.onecentral.net/incident/119760 Wed, 21 Sep 2022 10:20:00 -0000 https://status.onecentral.net/incident/119760#ae99d7fd5c94ba08e5d04551bf471b07f12dfebdbea1d7c1f07ee1c75013d3ab In the periods between 12:20 to 12:23 and 12:31 to 12:37 we had a connectivity issue towards our operators. Both incoming and outgoing calls were affected. UPDATE 22/09: We have investigated the issue and came to the conclusion the issue was caused most likely by daily maintenance routines, which has triggered an unexpected lock on our databases. We will try to reproduce the issue in a non-productional environment to find a solution for it. For now the specific maintenance routines have changed so customers won't be affected anymore with similar issues. https://status.onecentral.net/incident/108473 Thu, 15 Sep 2022 05:00:00 +0000 https://status.onecentral.net/incident/108473#d700578a56650b07c92e6f93f950c412400a3eb77ad8a2359bbf08532c68ec7a Maintenance completed https://status.onecentral.net/incident/108473 Wed, 14 Sep 2022 23:00:00 -0000 https://status.onecentral.net/incident/108473#416757252e760c977e46db8ecaef7a7ee70165c0c725d47b38f7cec7f26d40e5 Preventive maintenance work is carried out to maintain the quality of the KPN WEAS network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window on the 15th of September between 1:00 and 07:00 . https://status.onecentral.net/incident/117418 Mon, 12 Sep 2022 21:19:00 -0000 https://status.onecentral.net/incident/117418#bf43f7c84c9a6ec3a754d0c8a3bcf2c8f613f69c2632eca8cf007c1d302379d6 We have closed this incident and we will reschedule the maintenance for a later moment. https://status.onecentral.net/incident/117418 Mon, 12 Sep 2022 21:19:00 -0000 https://status.onecentral.net/incident/117418#bf43f7c84c9a6ec3a754d0c8a3bcf2c8f613f69c2632eca8cf007c1d302379d6 We have closed this incident and we will reschedule the maintenance for a later moment. https://status.onecentral.net/incident/117418 Mon, 12 Sep 2022 21:18:00 -0000 https://status.onecentral.net/incident/117418#5a40e9fea407f7507918ff57171377b37d91f20ab7324886b9ce07dafb30f8a2 During the planned work together with Eurofiber we were faced with an unexpected issue with one of our routers, which is primarily responsible for the sessions of KPN WEAS, KPN WBA and Eurofiber. All PPP sessions on the router went down for a couple of minutes. The planned work with Eurofiber was stopped directly. We will first investigate what happened and we will reschedule the maintenance for a later moment. Our apologises for any inconvenience which may have caused by this outage. https://status.onecentral.net/incident/117418 Mon, 12 Sep 2022 21:18:00 -0000 https://status.onecentral.net/incident/117418#5a40e9fea407f7507918ff57171377b37d91f20ab7324886b9ce07dafb30f8a2 During the planned work together with Eurofiber we were faced with an unexpected issue with one of our routers, which is primarily responsible for the sessions of KPN WEAS, KPN WBA and Eurofiber. All PPP sessions on the router went down for a couple of minutes. The planned work with Eurofiber was stopped directly. We will first investigate what happened and we will reschedule the maintenance for a later moment. Our apologises for any inconvenience which may have caused by this outage. https://status.onecentral.net/incident/116042 Mon, 12 Sep 2022 21:00:00 +0000 https://status.onecentral.net/incident/116042#0e0be0d2fd71287002464a2417c4f1ee9f9aff61288e44ec0e05f49dc8a371b5 Maintenance completed https://status.onecentral.net/incident/116042 Mon, 12 Sep 2022 20:00:00 -0000 https://status.onecentral.net/incident/116042#d51784a09be87371a4637ffad031c6e23368950f3705b91075074353b54b3085 Maintenance work is carried out to migrate all Eurofiber VLANs from the current NNI to the new NNI. This will take place from 22:00 to 23:00. We expect a short downtime of 1 minute during this time window. This activity is backed by a rollback plan. https://status.onecentral.net/incident/110385 Thu, 01 Sep 2022 21:59:00 +0000 https://status.onecentral.net/incident/110385#8ce1b5395adc26ea005d7f562844edf2133a66954f51ddcea1b931e0761f6f70 Maintenance completed https://status.onecentral.net/incident/110385 Thu, 01 Sep 2022 18:00:00 -0000 https://status.onecentral.net/incident/110385#d49f19258a2493428cbd795c797adca53ca3992700061866ece160aed36ad214 On Thursday, September 1, we will be performing maintenance on our DNS servers. DNS is redundant so the maintenance will not affect the service. https://status.onecentral.net/incident/105040 Wed, 10 Aug 2022 22:00:00 +0000 https://status.onecentral.net/incident/105040#d469a9b8405d348f025d1c83c6b45b161e149003a359a29eeae4b088dc90d35b Maintenance completed https://status.onecentral.net/incident/105040 Wed, 10 Aug 2022 21:00:00 -0000 https://status.onecentral.net/incident/105040#d62294a8a157377068ff487495629e53e4ed329c8a00c925f3e6910b7598330a Maintenance work is carried out to migrate all Eurofiber VLANs from the current NNI to the new NNI. This will take place from 23:00 to 00:00. We expect a short downtime of 1 minute during this time window. This activity is backed by a rollback plan. https://status.onecentral.net/incident/106397 Sat, 06 Aug 2022 04:00:00 +0000 https://status.onecentral.net/incident/106397#3e14235ce2783842d22450d04f364ad004e8ac0af4cd8e65c4e8a0af60651bc1 Maintenance completed https://status.onecentral.net/incident/106397 Sat, 06 Aug 2022 04:00:00 +0000 https://status.onecentral.net/incident/106397#3e14235ce2783842d22450d04f364ad004e8ac0af4cd8e65c4e8a0af60651bc1 Maintenance completed https://status.onecentral.net/incident/106397 Fri, 05 Aug 2022 17:00:00 -0000 https://status.onecentral.net/incident/106397#cb500e334bb1b55962a587731ab74cd618bdfd57a68f1ff0163c629d97c115a8 To protect our subscribers from fraudulent calls we have developed additional measures on top of the existing call barring and bill shock prevention. Upcoming Friday 5 August we have scheduled an update where we enable the new default call barring profiles for all our subscribers. https://status.onecentral.net/incident/106397 Fri, 05 Aug 2022 17:00:00 -0000 https://status.onecentral.net/incident/106397#cb500e334bb1b55962a587731ab74cd618bdfd57a68f1ff0163c629d97c115a8 To protect our subscribers from fraudulent calls we have developed additional measures on top of the existing call barring and bill shock prevention. Upcoming Friday 5 August we have scheduled an update where we enable the new default call barring profiles for all our subscribers. https://status.onecentral.net/incident/102620 Sun, 17 Jul 2022 20:30:00 -0000 https://status.onecentral.net/incident/102620#f93e761cc6e3658557c3d586c718fa6d47636ba9e33b6b15702f7fd708d7db26 We are currently investigating an issue regarding Crossnetworks/levelfour We will come back later with more details. UPDATE -------------------------------------------------------------------- Er is een storing gemeld op de status pagina van Levelfour: https://api.nxterp.nl/levelfour/Incidents/FWRLFZU/ UPDATE -------------------------------------------------------------------- Onze uplink met Levelfour is weer online. https://status.onecentral.net/incident/101149 Wed, 13 Jul 2022 21:59:00 +0000 https://status.onecentral.net/incident/101149#22a1fa50fbe9bb9f738c85673caa7a0dd7122cace087d45f4af5247e724610f8 Maintenance completed https://status.onecentral.net/incident/101149 Wed, 13 Jul 2022 18:20:00 -0000 https://status.onecentral.net/incident/101149#9bfdf7d1b03e175530d962b0fc503e0f77a236a0dfa8504ca90bfe68397b6daa On Wednesday, July 13, between 20:00 and 22:00 we will perform maintenance on our storage cluster. This maintenance will not affect system availability. https://status.onecentral.net/incident/97037 Wed, 22 Jun 2022 23:54:00 -0000 https://status.onecentral.net/incident/97037#9f7a924e4eeacad4c101226ec1467e12afd0092244226e3b39f3c7d1848ffacb We are currently investigating an issue regarding KPN WBA. We will come back later with more details. The issue was caused by maintenance at KPN https://status.onecentral.net/incident/95294 Thu, 16 Jun 2022 06:45:00 -0000 https://status.onecentral.net/incident/95294#510fe7565c9f8d841720445ba08951089663e2fadf61106aa88d05d2be86583e We are currently investigating an internal issue regarding incoming calls. We have already rolled back an update which have resolved the issue at 8:30. We will come back later with more details. -------------- Update 9:30 -------------- Last night we were notified about database inconsistency and we were forced to apply an emergency fix. That fix was implemented at 7:50 this morning. At 8:06 we were notified about high database load because of failures of delivery of incoming calls. After investigation we decided to rollback the fix at 8:29. That resolved the issue with the delivery of incoming calls. Our apologies for any inconvenience which may have caused by this outage. Please find below the Root Cause Analyse: --- Due to unexpected inconsistency of the semantics of the configuration language between versions, part of our internal configuration was invalidated which caused corrupted or invalid CallerID values to be used and to be sent to our subscribers. For example we have sent From headers like From: "<null>" <sip:<null>@sip.onecentral.eu>;tag=as1a26c112 instead of From: "31881118111" <sip:31881118111@sip.onecentral.eu>;tag=as1a26c112. Most of our subscribers rejected those calls due to invalid format of the CallerID as well as invalid characters in the header. In addition due to the corrupted state of INCOMING calls, a very large amount of calls were attempted to be terminated due to internal fail-overs which caused an higher than usual load of certain database components which in turn slowed down our investigation. ---- https://status.onecentral.net/incident/92717 Mon, 06 Jun 2022 07:08:29 -0000 https://status.onecentral.net/incident/92717#6d150639632cacd9e1e639dcf3ddfc8413b6c3d16d7f75ffbe95085f0ec783bd Customer Portal recovered. https://status.onecentral.net/incident/92717 Sun, 05 Jun 2022 21:43:00 -0000 https://status.onecentral.net/incident/92717#e22a33bcb78fd432f9ab0d78e4692690c1baf310204cc5738c36604eda8c5855 Customer Portal went down. https://status.onecentral.net/incident/86170 Thu, 12 May 2022 05:00:00 +0000 https://status.onecentral.net/incident/86170#84c7c3d72124d5a7b73bb1d92ba1ebb361fa4a8c79949d42c10cd35cde28817a Maintenance completed https://status.onecentral.net/incident/86170 Wed, 11 May 2022 23:00:00 -0000 https://status.onecentral.net/incident/86170#04bc43950a78597e1fb87bc35e8e7c4dac9b7a4b607f86c50ff95c896d3319b7 Preventive maintenance work is carried out to maintain the quality of the KPN WEAS network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window on the 12th of May between 1:00 and 07:00 . https://status.onecentral.net/incident/84182 Tue, 03 May 2022 21:00:00 +0000 https://status.onecentral.net/incident/84182#70b7984107f18a3bf0f5ad20e479b964107a9d2cd60f2c0563bd782e4e8c830d Maintenance completed https://status.onecentral.net/incident/84182 Tue, 03 May 2022 18:00:00 -0000 https://status.onecentral.net/incident/84182#8d84f037b817f47433d7ab408a8fd87cb2ccbc305cb8176a5dff92c065b3ba3a On Tuesday 03-05-2022 between 20:00 and 23:00 CEST we will perform maintenance on our storage systems. during the maintenance storage nodes will be restarted one at the time. Due to the redundant design of our storage systems, this will not result in downtime. All systems will remain available as normal. https://status.onecentral.net/incident/83750 Sun, 24 Apr 2022 17:09:32 -0000 https://status.onecentral.net/incident/83750#c1cf2d80b0ff4119361bd83685c20057c7a73c6cb7c241a64d01cc1b6fb399ba Reseller Control Portal recovered. https://status.onecentral.net/incident/83750 Sun, 24 Apr 2022 16:46:27 -0000 https://status.onecentral.net/incident/83750#7028c9b7f3460c56ac0ea8808354e763fc2a87b939ef8f982c07fc9e9211922c Reseller Control Portal went down. https://status.onecentral.net/incident/82142 Fri, 15 Apr 2022 08:19:52 +0000 https://status.onecentral.net/incident/82142#6003b82061a468ede3722a565445f1928afaaa303e23459291f5a4ec2e52ba8d Maintenance completed https://status.onecentral.net/incident/82142 Fri, 15 Apr 2022 08:19:52 -0000 https://status.onecentral.net/incident/82142#e63d2370ef997ed4f1272db73673d267e977a453d86c3ebb42cabd9ed4e4ff46 Following VMware Advisory ID: VMSA-2022-0013 (https://www.vmware.com/security/advisories/VMSA-2022-0013.html) We are upgrading our vCloud servers to eliminate the vulnerability. During maintenance, the Virtual machines will remain available https://status.onecentral.net/incident/82142 Fri, 15 Apr 2022 07:30:00 -0000 https://status.onecentral.net/incident/82142#e63d2370ef997ed4f1272db73673d267e977a453d86c3ebb42cabd9ed4e4ff46 Following VMware Advisory ID: VMSA-2022-0013 (https://www.vmware.com/security/advisories/VMSA-2022-0013.html) We are upgrading our vCloud servers to eliminate the vulnerability. During maintenance, the Virtual machines will remain available https://status.onecentral.net/incident/81551 Thu, 14 Apr 2022 18:00:00 +0000 https://status.onecentral.net/incident/81551#85c64a65f2c7889fdf3e6c6a660deed215030b304d9efbdab23cb6e1e91b6795 Maintenance completed https://status.onecentral.net/incident/81551 Thu, 14 Apr 2022 18:00:00 -0000 https://status.onecentral.net/incident/81551#eafead5502085a65d5b5c6b1664731c3259a1e94db18e2a63cff6cddbde450dc On Thursday 14 April we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. The Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/81551 Thu, 14 Apr 2022 18:00:00 +0000 https://status.onecentral.net/incident/81551#85c64a65f2c7889fdf3e6c6a660deed215030b304d9efbdab23cb6e1e91b6795 Maintenance completed https://status.onecentral.net/incident/81551 Thu, 14 Apr 2022 18:00:00 -0000 https://status.onecentral.net/incident/81551#eafead5502085a65d5b5c6b1664731c3259a1e94db18e2a63cff6cddbde450dc On Thursday 14 April we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. The Virtual Machines will not be affected by the maintenance and will remain online. https://status.onecentral.net/incident/81271 Mon, 11 Apr 2022 20:00:00 +0000 https://status.onecentral.net/incident/81271#7a8d0118c13d2ff0096197fcebe18dcdd250965cd54ce0c1b79cd830f4e13e33 Maintenance completed https://status.onecentral.net/incident/81271 Mon, 11 Apr 2022 18:00:00 -0000 https://status.onecentral.net/incident/81271#54ff7fb20384ce440d5f35207a5ba7d763140b488bceb1689fc110c47e032d7f On Monday 11 April we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00. The Virtual Machines will not be affected by the maintenance and will remain available. https://status.onecentral.net/incident/80312 Wed, 06 Apr 2022 11:58:00 -0000 https://status.onecentral.net/incident/80312#f6de82076ad7252dd438c2b1fb694091bb5dd38927a72d87c8ad7153531560fb Resolved: We see that the AMS-IX service has been restored on their website. With this information we will close the incident on our side as well. While oneCentral has no participation in the issue that occurred today at AMS-IX, we regret that customers were affected by this. In some cases there are ways to prevent similar Internet Exchange problems in the future. Please contact our servicedesk at service@onecentral.nl or at +31881118111 for more info. https://status.onecentral.net/incident/80312 Wed, 06 Apr 2022 11:58:00 -0000 https://status.onecentral.net/incident/80312#f6de82076ad7252dd438c2b1fb694091bb5dd38927a72d87c8ad7153531560fb Resolved: We see that the AMS-IX service has been restored on their website. With this information we will close the incident on our side as well. While oneCentral has no participation in the issue that occurred today at AMS-IX, we regret that customers were affected by this. In some cases there are ways to prevent similar Internet Exchange problems in the future. Please contact our servicedesk at service@onecentral.nl or at +31881118111 for more info. https://status.onecentral.net/incident/80312 Wed, 06 Apr 2022 08:50:00 -0000 https://status.onecentral.net/incident/80312#efd5752d37a6336b9bce1ae482a5655db56210b941684677891cd21c6fcce970 Momenteel is er een verstoring gaande bij internet exchange AMS-IX. Hierdoor kan er sprake zijn van verslechterde gesprekskwaliteit van klanten die via public internet met ons verbinden. https://status.onecentral.net/incident/80312 Wed, 06 Apr 2022 08:50:00 -0000 https://status.onecentral.net/incident/80312#efd5752d37a6336b9bce1ae482a5655db56210b941684677891cd21c6fcce970 Momenteel is er een verstoring gaande bij internet exchange AMS-IX. Hierdoor kan er sprake zijn van verslechterde gesprekskwaliteit van klanten die via public internet met ons verbinden. https://status.onecentral.net/incident/79381 Fri, 01 Apr 2022 09:33:00 -0000 https://status.onecentral.net/incident/79381#d2fb50ccfb516a6428fe614c89965cecece632012783a8567e3664ce42560e5a We hebben geconstateerd dat de maandelijkse CDR v2 export voor partners mislukt is. Er wordt gewerkt aan een oplossing. ----- UPDATE: Door een memory-issue konden de bestanden niet worden gegenereerd. Dit probleem is nu opgelost. De bestanden zijn inmiddels succesvol gepubliceerd. https://status.onecentral.net/incident/78457 Tue, 29 Mar 2022 20:00:00 +0000 https://status.onecentral.net/incident/78457#855a2299b55bba5b9ec4fff4b0c67116914b9c6bce1565d70f93b97c1d243e7e Maintenance completed https://status.onecentral.net/incident/78457 Tue, 29 Mar 2022 18:00:00 -0000 https://status.onecentral.net/incident/78457#97de519d6b1d12fd379260ad8d132c8f8acf9696849f4b7ab02a4d8e6cb71a8c On Tuesday evening between 20:00 and 22:00 we will install updates on the VMware Hosting Control Panel VCD. The Control Panel will be temporarily unavailable during maintenance. The work will not affect the availability of the VMs. https://status.onecentral.net/incident/72446 Thu, 24 Mar 2022 05:00:00 +0000 https://status.onecentral.net/incident/72446#2d875e5bc4512293be22ad625e6e90487f20109be224bcc6d0ccb08a2e17c86a Maintenance completed https://status.onecentral.net/incident/72446 Wed, 23 Mar 2022 23:00:00 -0000 https://status.onecentral.net/incident/72446#531571fb6412c48abcadffc788c77666c67debd09230ecff7ea03c3f3ac9bacc Preventive maintenance work is carried out to maintain the quality of the Eurofiber network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window between 0:00 and 06:00