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Short outage Voice365 (Direct Routing)

Oct 13 at 12:51pm CEST
Affected services
Voice365 Services

Resolved
Oct 13 at 12:51pm CEST

13:15--Update--
Microsoft acknowledge the incident and create a Service Health dossier with ID TM445531. With this information we will close the incident on our side.

12:51 --Monitoring--

Today at 12:22 CEST we received multiple errors from multiple Voice365 SBCs affecting multiple customers.
The errors show that Microsoft Teams Direct Routing endpoints were not responding, also the failover Microsoft Endpoint showed the same behaviour which caused inbound issue.

We see the Microsoft service restoring since 12:47 CEST. Some Microsoft Teams Direct Routing endpoints are still down but calls are being handled by other Microsoft endpoints.

We will keep monitoring the Microsoft service from our side, if you experiencing any issue please open a ticket at the Microsoft supportdesk.