Previous incidents

January 2023
Jan 25 at 12:00am +00:00
3 incidents

Instability of RTP servers

Resolved Jan 25 at 01:33pm CET

We are currently investigating 2 alerts about instability on our RTP servers which caused disconnected calls on the specific servers.
As soon as we have more details about the issue, we'll update this report.


UPDATE 14:15
We have isolated the issue so the issue won't affect all of our customers.


UPDATE 15:30
We continuously monitoring the issue and isolated our internal routing so it won't affect the vast majority of our customers.

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Microsoft outage affecting Voice365 customers

Degraded

Resolved Jan 25 at 11:04am CET

The issue seems to be resolved by Microsoft, as we dont see any alarms within our monitoring. Microsoft has also mentioned the following on their statuspage:

We’ve identified that a wide-area networking (WAN) routing change caused impact to the service. We’ve rolled back the change and monitoring the service as it recovers. Some of the customers who had previously reported impact are also reporting recovery.

3 previous updates

Hosting Control Portal (VCD) is down

Downtime

Resolved Jan 25 at 08:11am CET

Hosting Control Portal (VCD) recovered.

1 previous update

Jan 24 at 12:00am +00:00
1 incident

ROGER365 slow response times from MS Graph and Microsoft Login

Degraded

Resolved Jan 25 at 06:39am CET

Resolved
ROGER365 informed us that they dont see any issues anymore, so we will close the incident.

3 previous updates

Jan 19 at 12:00am +00:00
1 incident

VMware vCloud maintenance

Maintenance

Resolved Jan 19 at 08:00pm CET

On Thursday, January 19 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

Jan 17 at 12:00am +00:00
1 incident

VMware vCloud maintenance

Maintenance

Resolved Jan 17 at 08:00pm CET

On Tuesday, January 17 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

December 2022
Dec 27 at 12:00am +00:00
2 incidents

Hosting Control Portal (VCD) is down

Downtime

Resolved Dec 27 at 12:09pm CET

Hosting Control Portal (VCD) recovered.

1 previous update

VMware vCloud maintenance

Maintenance

Resolved Dec 27 at 08:00pm CET

On Tuesday, December 27 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

Dec 20 at 12:00am +00:00
1 incident

VMware vSphere maintenance

Maintenance

Resolved Dec 20 at 08:00pm CET

On Tuesday, December 20 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. The Virtual Machines will not be affected by the maintenance and will remain online.

Dec 09 at 12:00am +00:00
1 incident

Customer Portal is down

Downtime

Resolved Dec 09 at 03:13am CET

Customer Portal recovered.

1 previous update

November 2022
Nov 09 at 12:00am +00:00
1 incident

Maintenance powerfeeds AMS1

Maintenance

Resolved Nov 09 at 07:00am CET

On Wednesday 09-11-2022 between 07:00 and 10:00 will be performed on the power supply in AMS1. Because the power supply is redundant, this will not affect our services.

Nov 02 at 12:00am +00:00
1 incident

Upgrade oneCentral DNS server

Maintenance

Resolved Nov 02 at 08:00pm CET

On wednesday, November 2, we will be performing maintenance on our DNS servers. DNS is redundant so the maintenance will not affect the service.

Nov 01 at 12:00am +00:00
1 incident

Some services are down

Resolved Nov 01 at 08:35pm CET

Hosting Control Portal (VCP) went down.