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Maintenance

ROGER365 Update: Action required for new feature: searching in groups

Feb 02 at 07:30am CET  –  Feb 02 at 07:45am CET
Affected services
Voice365 Services

Maintenance
Feb 02 at 07:30am CET

After the 1st of February, we'll introduce a new feature in the Search option in the Agent App: Job titles will be shown and it will be possible to search for groups.

To enable this feature smoothly for users, we kindly ask you to re-apply the permissions via the ROGER365.io admin portal. Please inform your customers or help them re-applying the permissions on 2nd of February.
-> Without doing this before the new release, the Search option will stop working until the permission are set.

What to do?
Log into the ROGER365.io admin portal, and go to [Contact Center], [General]. Here click the 'Authorize Agent Transfer' button and Accept the new permissions (which includes the new 'Read all Groups' permission)