Previous incidents

Maintenance work is carried out to migrate all Eurofiber VLANs from the current NNI to the new NNI.

This will take place from 23:00 to 00:00. We expect a short downtime of 1 minute during this time window.

This activity is backed by a rollback plan.

To protect our subscribers from fraudulent calls we have developed additional measures on top of the existing call barring and bill shock prevention. Upcoming Friday 5 August we have scheduled an update where we enable the new default call barring profiles for all our subscribers.

We are currently investigating an issue regarding Crossnetworks/levelfour
We will come back later with more details.

UPDATE

Er is een storing gemeld op de status pagina van Levelfour:
https://api.nxterp.nl/levelfour/Incidents/FWRLFZU/

UPDATE

Onze uplink met Levelfour is weer online.

On Wednesday, July 13, between 20:00 and 22:00 we will perform maintenance on our storage cluster. This maintenance will not affect system availability.

We are currently investigating an issue regarding KPN WBA.
We will come back later with more details.
The issue was caused by maintenance at KPN

We are currently investigating an internal issue regarding incoming calls. We have already rolled back an update which have resolved the issue at 8:30.

We will come back later with more details.

Update 9:30

Last night we were notified about database inconsistency and we were forced to apply an emergency fix. That fix was implemented at 7:50 this morning.
At 8:06 we were notified about high database load because of failures of delivery of incoming calls...

Customer Portal recovered.