Previous incidents
issue with outbound calls
Resolved Sep 26 at 01:36pm CEST
We are currently investigating an issue with outbound calls: calls are being dropped or no audio after connecting.
UPDATE 13:45: The issue has been resolved. We are waiting for more details from our engineers what has caused this issue.
UPDATE 14:20: Outage details: Due to an update in our MySQL procedures concerning CallerID authorization, our REG systems were unable to run authorization procedures for CallerID. This resulted in an incorrect CallerID to be sent to our CORE ...
Some services are down
Resolved Sep 24 at 12:25am CEST
Customer Portal went down because of an upgrade.
Voice routing issues
Resolved Sep 21 at 12:20pm CEST
In the periods between 12:20 to 12:23 and 12:31 to 12:37 we had a connectivity issue towards our operators. Both incoming and outgoing calls were affected.
UPDATE 22/09:
We have investigated the issue and came to the conclusion the issue was caused most likely by daily maintenance routines, which has triggered an unexpected lock on our databases.
We will try to reproduce the issue in a non-productional environment to find a solution for it.
For now the specific maintenance routines hav...
Unexpected router issue during Eurofiber maintenance
Resolved Sep 12 at 11:19pm CEST
We have closed this incident and we will reschedule the maintenance for a later moment.
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