Previous incidents

We are currently investigating an issue with outbound calls: calls are being dropped or no audio after connecting.

UPDATE 13:45: The issue has been resolved. We are waiting for more details from our engineers what has caused this issue.

UPDATE 14:20: Outage details: Due to an update in our MySQL procedures concerning CallerID authorization, our REG systems were unable to run authorization procedures for CallerID. This resulted in an incorrect CallerID to be sent to our CORE ...

Customer Portal went down because of an upgrade.

In the periods between 12:20 to 12:23 and 12:31 to 12:37 we had a connectivity issue towards our operators. Both incoming and outgoing calls were affected.

UPDATE 22/09:
We have investigated the issue and came to the conclusion the issue was caused most likely by daily maintenance routines, which has triggered an unexpected lock on our databases.
We will try to reproduce the issue in a non-productional environment to find a solution for it.
For now the specific maintenance routines hav...

Preventive maintenance work is carried out to maintain the quality of the KPN WEAS network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window on the 15th of September between 1:00 and 07:00 .

We have closed this incident and we will reschedule the maintenance for a later moment.

Maintenance work is carried out to migrate all Eurofiber VLANs from the current NNI to the new NNI.

This will take place from 22:00 to 23:00. We expect a short downtime of 1 minute during this time window.

This activity is backed by a rollback plan.

On Thursday, September 1, we will be performing maintenance on our DNS servers. DNS is redundant so the maintenance will not affect the service.

Maintenance work is carried out to migrate all Eurofiber VLANs from the current NNI to the new NNI.

This will take place from 23:00 to 00:00. We expect a short downtime of 1 minute during this time window.

This activity is backed by a rollback plan.

To protect our subscribers from fraudulent calls we have developed additional measures on top of the existing call barring and bill shock prevention. Upcoming Friday 5 August we have scheduled an update where we enable the new default call barring profiles for all our subscribers.

We are currently investigating an issue regarding Crossnetworks/levelfour
We will come back later with more details.

UPDATE

Er is een storing gemeld op de status pagina van Levelfour:
https://api.nxterp.nl/levelfour/Incidents/FWRLFZU/

UPDATE

Onze uplink met Levelfour is weer online.

On Wednesday, July 13, between 20:00 and 22:00 we will perform maintenance on our storage cluster. This maintenance will not affect system availability.