Previous incidents
Instability of RTP servers
Resolved Jan 25 at 01:33pm CET
We are currently investigating 2 alerts about instability on our RTP servers which caused disconnected calls on the specific servers.
As soon as we have more details about the issue, we'll update this report.
UPDATE 14:15
We have isolated the issue so the issue won't affect all of our customers.
UPDATE 15:30
We continuously monitoring the issue and isolated our internal routing so it won't affect the vast majority of our customers.
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Microsoft outage affecting Voice365 customers
Resolved Jan 25 at 11:04am CET
The issue seems to be resolved by Microsoft, as we dont see any alarms within our monitoring. Microsoft has also mentioned the following on their statuspage:
We’ve identified that a wide-area networking (WAN) routing change caused impact to the service. We’ve rolled back the change and monitoring the service as it recovers. Some of the customers who had previously reported impact are also reporting recovery.
3 previous updates
Hosting Control Portal (VCD) is down
Resolved Jan 25 at 08:11am CET
Hosting Control Portal (VCD) recovered.
1 previous update
ROGER365 slow response times from MS Graph and Microsoft Login
Resolved Jan 25 at 06:39am CET
Resolved
ROGER365 informed us that they dont see any issues anymore, so we will close the incident.
3 previous updates
VMware vCloud maintenance
Resolved Jan 19 at 08:00pm CET
On Thursday, January 19 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.
VMware vCloud maintenance
Resolved Jan 17 at 08:00pm CET
On Tuesday, January 17 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.
Hosting Control Portal (VCD) is down
Resolved Dec 27 at 12:09pm CET
Hosting Control Portal (VCD) recovered.
1 previous update
VMware vCloud maintenance
Resolved Dec 27 at 08:00pm CET
On Tuesday, December 27 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.
VMware vSphere maintenance
Resolved Dec 20 at 08:00pm CET
On Tuesday, December 20 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. The Virtual Machines will not be affected by the maintenance and will remain online.
Customer Portal is down
Resolved Dec 09 at 03:13am CET
Customer Portal recovered.
1 previous update
Maintenance powerfeeds AMS1
Resolved Nov 09 at 07:00am CET
On Wednesday 09-11-2022 between 07:00 and 10:00 will be performed on the power supply in AMS1. Because the power supply is redundant, this will not affect our services.
Upgrade oneCentral DNS server
Resolved Nov 02 at 08:00pm CET
On wednesday, November 2, we will be performing maintenance on our DNS servers. DNS is redundant so the maintenance will not affect the service.
Some services are down
Resolved Nov 01 at 08:35pm CET
Hosting Control Portal (VCP) went down.