Previous incidents

October 2022
Oct 13 at 12:00am +00:00
1 incident

Short outage Voice365 (Direct Routing)

Resolved Oct 13 at 12:51pm CEST

13:15--Update--
Microsoft acknowledge the incident and create a Service Health dossier with ID TM445531. With this information we will close the incident on our side.

12:51 --Monitoring--

Today at 12:22 CEST we received multiple errors from multiple Voice365 SBCs affecting multiple customers.
The errors show that Microsoft Teams Direct Routing endpoints were not responding, also the failover Microsoft Endpoint showed the same behaviour which caused inbound issue.

We see the Mi...

September 2022
Sep 26 at 12:00am +00:00
1 incident

issue with outbound calls

Resolved Sep 26 at 01:36pm CEST

We are currently investigating an issue with outbound calls: calls are being dropped or no audio after connecting.


UPDATE 13:45: The issue has been resolved. We are waiting for more details from our engineers what has caused this issue.


UPDATE 14:20: Outage details: Due to an update in our MySQL procedures concerning CallerID authorization, our REG systems were unable to run authorization procedures for CallerID. This resulted in an incorrect CallerID to be sent to our CORE ...

Sep 24 at 12:00am +00:00
1 incident

Some services are down

Resolved Sep 24 at 12:25am CEST

Customer Portal went down because of an upgrade.

Sep 21 at 12:00am +00:00
1 incident

Voice routing issues

Resolved Sep 21 at 12:20pm CEST

In the periods between 12:20 to 12:23 and 12:31 to 12:37 we had a connectivity issue towards our operators. Both incoming and outgoing calls were affected.

UPDATE 22/09:
We have investigated the issue and came to the conclusion the issue was caused most likely by daily maintenance routines, which has triggered an unexpected lock on our databases.
We will try to reproduce the issue in a non-productional environment to find a solution for it.
For now the specific maintenance routines hav...

Sep 15 at 12:00am +00:00
1 incident

KPN WEAS and KPN WOK maintenance

Maintenance

Resolved Sep 15 at 01:00am CEST

Preventive maintenance work is carried out to maintain the quality of the KPN WEAS network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window on the 15th of September between 1:00 and 07:00 .

Sep 12 at 12:00am +00:00
2 incidents

Unexpected router issue during Eurofiber maintenance

Downtime

Resolved Sep 12 at 11:19pm CEST

We have closed this incident and we will reschedule the maintenance for a later moment.

1 previous update

Eurofiber Maintenance

Maintenance

Resolved Sep 12 at 10:00pm CEST

Maintenance work is carried out to migrate all Eurofiber VLANs from the current NNI to the new NNI.

This will take place from 22:00 to 23:00. We expect a short downtime of 1 minute during this time window.

This activity is backed by a rollback plan.

Sep 01 at 12:00am +00:00
1 incident

Maintenance oneCentral DNS servers

Maintenance

Resolved Sep 01 at 08:00pm CEST

On Thursday, September 1, we will be performing maintenance on our DNS servers. DNS is redundant so the maintenance will not affect the service.

August 2022
Aug 10 at 12:00am +00:00
1 incident

Eurofiber Maintenance

Maintenance

Resolved Aug 10 at 11:00pm CEST

Maintenance work is carried out to migrate all Eurofiber VLANs from the current NNI to the new NNI.

This will take place from 23:00 to 00:00. We expect a short downtime of 1 minute during this time window.

This activity is backed by a rollback plan.

Aug 05 at 12:00am +00:00
1 incident

Activation of new default call barring profiles

Maintenance

Resolved Aug 05 at 07:00pm CEST

To protect our subscribers from fraudulent calls we have developed additional measures on top of the existing call barring and bill shock prevention. Upcoming Friday 5 August we have scheduled an update where we enable the new default call barring profiles for all our subscribers.