Previous incidents

July 2023
Jul 27, 2023
1 incident

Database maintenance

Maintenance

Resolved Jul 27 at 01:39am CEST

We have completed the maintenance successfully.

1 previous update

Jul 18, 2023
1 incident

Scheduled work in datacenter AMS1

Maintenance

Resolved Jul 18 at 01:17pm CEST

Work is done

1 previous update

Jul 12, 2023
1 incident

Issues on our hosting environment

Degraded

Resolved Jul 12 at 11:54am CEST

We have analysed the logs of the VMware machine and the network switches. We see notifications of loss of link on one of the redundant connections.
We have secured the logfiles and will investigate the root cause on a later moment.

For now we will close this incident.

2 previous updates

Jul 11, 2023
1 incident

Emergency maintenance on our STUN server

Maintenance

Resolved Jul 11 at 10:00am CEST

On Tuesday, July 11th we will perform an emergency maintenance on our STUN server configuration starting from 10:00 CEST.

The work includes changing IP addresses in our DNS configuration, so that no disruptions to the operational environment are expected.
We will monitor our changes carefully and a rollback will be applied as soon as we
detect issues.

June 2023
Jun 12, 2023
1 incident

ROGER365 issue signin Contact Search window

Degraded

Resolved Jun 16 at 10:40am CEST

ROGER365 has confirmed the update has been released. With this information we will close the incident. If you have any issue please send an Email to service@onecentral.nl

3 previous updates

Jun 03, 2023
1 incident

Some services are down

Downtime

Resolved Jun 04 at 02:28am CEST

As of 02:00 AM on 2023-06-04 all systems affected by the outage are fully restored. All virtual machines were migrated off of the faulty server.
Redundancy was fully restored.

The hardware fault is to be further investigated.

2 previous updates

May 2023
May 30, 2023
1 incident

Reseller Control Portal and oneCentral Website are down

Downtime

Resolved May 30 at 08:59pm CEST

oneCentral Website recovered.

3 previous updates