Previous incidents

September 2023
Sep 27, 2023
1 incident

Voice365 Users and external PSTN callers may intermittently be unable to reac...

Degraded

Resolved Sep 27 at 12:13pm CEST

We see a positive improvement and we will close this incident on our side. More information about the root cause can be found in the Microsoft Service Health page under incidentID TM677554

1 previous update

Sep 12, 2023
1 incident

Microsoft partial outage affecting all Voice365 customers

Degraded

Resolved Sep 12 at 03:49pm CEST

Resolved:
We see a positive improvement since 15:18CEST and we will close this incident on our side. Microsoft has no incident posted of the short partial outage that just occured.

We strongly advice our customers and partners to raise a ticket with Microsoft in order to request more information about the root cause.

2 previous updates

Sep 06, 2023
1 incident

Microsoft partial outage affecting all Voice365 customers

Degraded

Resolved Sep 06 at 11:26am CEST

Resolved:
Microsoft will update the incident on their side via the Service Health portal.
We see a positive improvement since 10:45CEST.

3 previous updates

August 2023
Aug 31, 2023
1 incident

Internet connectivity issues

Degraded

Resolved Aug 31 at 03:00pm CEST

Closing this status update, we will restore the connectivity as soon as the issue at the provider is stable.

2 previous updates

Aug 29, 2023
1 incident

One way audio on incoming calls

Degraded

Resolved Sep 01 at 01:33pm CEST

We've got the confirmation from most operators (which aren't directly connected to us), the've adjusted the routing towards oneCentral to use more efficient routes.

If you still notice oneway audio calls, please don't hesitate to contact us on support@onecentral.nl.

2 previous updates

July 2023
Jul 12, 2023
1 incident

Issues on our hosting environment

Degraded

Resolved Jul 12 at 11:54am CEST

We have analysed the logs of the VMware machine and the network switches. We see notifications of loss of link on one of the redundant connections.
We have secured the logfiles and will investigate the root cause on a later moment.

For now we will close this incident.

2 previous updates