Previous incidents
Voice365 Users and external PSTN callers may intermittently be unable to reac...
Resolved Sep 27 at 12:13pm CEST
We see a positive improvement and we will close this incident on our side. More information about the root cause can be found in the Microsoft Service Health page under incidentID TM677554
1 previous update
Schedules maintenance in datacenter AMS1
Resolved Sep 13 at 08:00pm CEST
Wednesday starting at 20:00 we will be performing maintenance in our AMS1 data center. The maintenance is not expected to affect services.
Microsoft partial outage affecting all Voice365 customers
Resolved Sep 12 at 03:49pm CEST
Resolved:
We see a positive improvement since 15:18CEST and we will close this incident on our side. Microsoft has no incident posted of the short partial outage that just occured.
We strongly advice our customers and partners to raise a ticket with Microsoft in order to request more information about the root cause.
2 previous updates
Microsoft partial outage affecting all Voice365 customers
Resolved Sep 06 at 11:26am CEST
Resolved:
Microsoft will update the incident on their side via the Service Health portal.
We see a positive improvement since 10:45CEST.
3 previous updates
REG servers update
Resolved Sep 01 at 12:00am CEST
We will be releasing a minor update of our registration servers.
No downtime is to be expected.
Internet connectivity issues
Resolved Aug 31 at 03:00pm CEST
Closing this status update, we will restore the connectivity as soon as the issue at the provider is stable.
2 previous updates
One way audio on incoming calls
Resolved Sep 01 at 01:33pm CEST
We've got the confirmation from most operators (which aren't directly connected to us), the've adjusted the routing towards oneCentral to use more efficient routes.
If you still notice oneway audio calls, please don't hesitate to contact us on support@onecentral.nl.
2 previous updates
Database maintenance
Resolved Aug 22 at 12:00am CEST
We will be running a maintenance of one of our database clusters. During the maintenance window, some of our portals might unavailable for a short period (less than 2 minutes).
Maintenance Voice365 User and Voice365 Bridge
Resolved Aug 21 at 09:00pm CEST
We have scheduled maintenance on the Voice365 User and Voice365 Bridge environment. We will perform firmware upgrades and also test high availability.
Database maintenance
Resolved Jul 27 at 01:39am CEST
We have completed the maintenance successfully.
1 previous update
Scheduled work in datacenter AMS1
Resolved Jul 18 at 01:17pm CEST
Work is done
1 previous update
Issues on our hosting environment
Resolved Jul 12 at 11:54am CEST
We have analysed the logs of the VMware machine and the network switches. We see notifications of loss of link on one of the redundant connections.
We have secured the logfiles and will investigate the root cause on a later moment.
For now we will close this incident.
2 previous updates
Emergency maintenance on our STUN server
Resolved Jul 11 at 10:00am CEST
On Tuesday, July 11th we will perform an emergency maintenance on our STUN server configuration starting from 10:00 CEST.
The work includes changing IP addresses in our DNS configuration, so that no disruptions to the operational environment are expected.
We will monitor our changes carefully and a rollback will be applied as soon as we
detect issues.