Previous incidents

We are currently investigating a possible issue with Voice365 User and Voice365 Bridge solutions. As soon as we have more information we will share it with you.

---- UPDATE 10.00 ----
The issue has been resolved by reloading an older firmware.
Yesterday evening our supplier installed a new firmware version to prevent issues like yesterday. Unfortunately the new firmware caused unexpected issues, so we decided to rollback the firmware.

Our apologies for the inconvenience it may have ca...

Our supplier has identified the issue and has restored the issue around 08:22.

RCA can be requested via service@onecentral.nl and will be shared after we received this from our supplier.

ROGER365 has identified the cause of the issue. Microsoft confirmed that a (non-communicated) change was made to one of their backend services and due to their strict security policy they were unable to communicate with this service. ROGER365 will escalate this to the Microsoft Certified Contact Center product team.

This evening at 06pm CET ROGER365 will rollback the temporary workaround to normal production.

With this information and the fact that inbound calls arent affected anymore s...

There was an ESX host in the cluster on which all the networks were no longer working properly. We have moved all VMs that were active on this host to other hosts in the cluster so that all VMs are now online again. We will investigate what caused the network problems on the ESX host.

On Tuesday, February 7 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

Customer Portal recovered.

Preventive maintenance work is carried out to maintain the quality of the oneCentral network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window between 23:00 and 04:00.

Affected connectivity services:
- KPN WEAS
- KPN WBA
- Eurofiber
- Eurofiber Customer EVPN

After the 1st of February, we'll introduce a new feature in the Search option in the Agent App: Job titles will be shown and it will be possible to search for groups.

To enable this feature smoothly for users, we kindly ask you to re-apply the permissions via the ROGER365.io admin portal. Please inform your customers or help them re-applying the permissions on 2nd of February.
-> Without doing this before the new release, the Search option will stop working until the permission are set.
...

Hosting Control Portal (VCD) recovered.

We are currently investigating 2 alerts about instability on our RTP servers which caused disconnected calls on the specific servers.
As soon as we have more details about the issue, we'll update this report.

UPDATE 14:15
We have isolated the issue so the issue won't affect all of our customers.

UPDATE 15:30
We continuously monitoring the issue and isolated our internal routing so it won't affect the vast majority of our customers.

----------------...

The issue seems to be resolved by Microsoft, as we dont see any alarms within our monitoring. Microsoft has also mentioned the following on their statuspage:

We’ve identified that a wide-area networking (WAN) routing change caused impact to the service. We’ve rolled back the change and monitoring the service as it recovers. Some of the customers who had previously reported impact are also reporting recovery.

Hosting Control Portal (VCD) recovered.

Resolved
ROGER365 informed us that they dont see any issues anymore, so we will close the incident.

On Thursday, January 19 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

On Tuesday, January 17 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

Hosting Control Portal (VCD) recovered.

On Tuesday, December 27 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

On Tuesday, December 20 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. The Virtual Machines will not be affected by the maintenance and will remain online.

Customer Portal recovered.