Previous incidents

March 2023
Mar 21, 2023
1 incident

Renew wildcard certificate *.voice365.onecentral.net

Maintenance

Resolved Mar 21 at 08:00pm CET

On 21/3/2023 after 20:00 we will renew the wildcard certificate on several Managed Voice365 SBC's.

No downtime is expected.

February 2023
Feb 22, 2023
1 incident

Issues Voice365 User and Voice365 Bridge

Resolved Feb 22 at 09:27am CET

We are currently investigating a possible issue with Voice365 User and Voice365 Bridge solutions. As soon as we have more information we will share it with you.

---- UPDATE 10.00 ----
The issue has been resolved by reloading an older firmware.
Yesterday evening our supplier installed a new firmware version to prevent issues like yesterday. Unfortunately the new firmware caused unexpected issues, so we decided to rollback the firmware.

Our apologies for the inconvenience it may have ca...

Feb 21, 2023
1 incident

Outage Voice365 User and Voice365 Bridge platform

Downtime

Resolved Feb 21 at 11:08am CET

Our supplier has identified the issue and has restored the issue around 08:22.

RCA can be requested via service@onecentral.nl and will be shared after we received this from our supplier.

1 previous update

Feb 16, 2023
1 incident

Voice Calls not delivered into ROGER365 platform

Degraded

Resolved Feb 16 at 03:19pm CET

ROGER365 has identified the cause of the issue. Microsoft confirmed that a (non-communicated) change was made to one of their backend services and due to their strict security policy they were unable to communicate with this service. ROGER365 will escalate this to the Microsoft Certified Contact Center product team.

This evening at 06pm CET ROGER365 will rollback the temporary workaround to normal production.

With this information and the fact that inbound calls arent affected anymore s...

3 previous updates

Feb 07, 2023
2 incidents

Degraded performance oneCentral Hosting on specific ESXi host

Degraded

Resolved Feb 07 at 03:08pm CET

There was an ESX host in the cluster on which all the networks were no longer working properly. We have moved all VMs that were active on this host to other hosts in the cluster so that all VMs are now online again. We will investigate what caused the network problems on the ESX host.

2 previous updates

VMware vCloud maintenance

Maintenance

Resolved Feb 07 at 08:00pm CET

On Tuesday, February 7 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

Feb 04, 2023
1 incident

Customer Portal is down

Downtime

Resolved Feb 04 at 04:29pm CET

Customer Portal recovered.

1 previous update

Feb 03, 2023
1 incident

Connectivity maintenance

Maintenance

Resolved Feb 03 at 11:00pm CET

Preventive maintenance work is carried out to maintain the quality of the oneCentral network. We are unable to provide a specific timetable or order of works. Please consider that the interruption may last during the complete Service Window between 23:00 and 04:00.

Affected connectivity services:
- KPN WEAS
- KPN WBA
- Eurofiber
- Eurofiber Customer EVPN

Feb 02, 2023
1 incident

ROGER365 Update: Action required for new feature: searching in groups

Maintenance

Resolved Feb 02 at 07:30am CET

After the 1st of February, we'll introduce a new feature in the Search option in the Agent App: Job titles will be shown and it will be possible to search for groups.

To enable this feature smoothly for users, we kindly ask you to re-apply the permissions via the ROGER365.io admin portal. Please inform your customers or help them re-applying the permissions on 2nd of February.
-> Without doing this before the new release, the Search option will stop working until the permission are set.
...

Feb 01, 2023
1 incident

Hosting Control Portal (VCD) is down

Downtime

Resolved Feb 01 at 12:30pm CET

Hosting Control Portal (VCD) recovered.

1 previous update

January 2023
Jan 25, 2023
3 incidents

Instability of RTP servers

Resolved Jan 25 at 01:33pm CET

We are currently investigating 2 alerts about instability on our RTP servers which caused disconnected calls on the specific servers.
As soon as we have more details about the issue, we'll update this report.


UPDATE 14:15
We have isolated the issue so the issue won't affect all of our customers.


UPDATE 15:30
We continuously monitoring the issue and isolated our internal routing so it won't affect the vast majority of our customers.

----------------...

Microsoft outage affecting Voice365 customers

Degraded

Resolved Jan 25 at 11:04am CET

The issue seems to be resolved by Microsoft, as we dont see any alarms within our monitoring. Microsoft has also mentioned the following on their statuspage:

We’ve identified that a wide-area networking (WAN) routing change caused impact to the service. We’ve rolled back the change and monitoring the service as it recovers. Some of the customers who had previously reported impact are also reporting recovery.

3 previous updates

Hosting Control Portal (VCD) is down

Downtime

Resolved Jan 25 at 08:11am CET

Hosting Control Portal (VCD) recovered.

1 previous update

Jan 24, 2023
1 incident

ROGER365 slow response times from MS Graph and Microsoft Login

Degraded

Resolved Jan 25 at 06:39am CET

Resolved
ROGER365 informed us that they dont see any issues anymore, so we will close the incident.

3 previous updates

Jan 19, 2023
1 incident

VMware vCloud maintenance

Maintenance

Resolved Jan 19 at 08:00pm CET

On Thursday, January 19 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.

Jan 17, 2023
1 incident

VMware vCloud maintenance

Maintenance

Resolved Jan 17 at 08:00pm CET

On Tuesday, January 17 we will perform maintenance on our VMware hosting clusters between 20:00 and 22:00 CET. During the maintenance the vCloud portal (vcd.onecentral.net) will not be available. Virtual Machines will not be affected by the maintenance and will remain online.